Manage end-to-end onboarding for East Coast commercial treatment sites, coordinating internal teams, conducting assessments and audits, ensuring quality and regulatory compliance, training partners, tracking milestones, resolving issues, maintaining documentation, and improving onboarding processes through stakeholder feedback.
More than one million people in the United States today are fighting blood cancer. While a traditional allogeneic stem cell transplant has been the best hope for many, the transplant itself can prove fatal or lead to serious conditions, such as graft vs. host disease. Orca Bio is a commercial-stage biotechnology company redefining the transplant process by developing next-generation cell therapies with the goal of providing significantly better survival rates with dramatically fewer risks. With our purified, high-precision cell therapies we hope to not only replace patients' blood and immune systems with healthy ones, but also restore their lives.
The Manager, Quality, Commercial Site Onboarding will oversee and manage the onboarding process for our commercial partners and clients on the East Coast. This role will be responsible for ensuring a smooth, efficient, and high-quality onboarding experience, ensuring that all commercial sites are prepared for successful implementation and ongoing operations. The ideal candidate will have a strong background in project management, quality management or customer relationship management, with a focus on delivering exceptional service and results.
Travel: up to 25-50% travel (to assigned Authorized Treatment Centers) will be required. Candidates must reside on the East Coast.
Responsibilities:
- Lead and manage the end-to-end onboarding process for commercial sites, ensuring all steps are completed accurately, efficiently, and in alignment with company quality standards.
- Coordinate with internal teams (account managers, case managers, operations, and logistics) to ensure a seamless transition for new clients and commercial sites.
- Develop and maintain a thorough understanding of client expectations, ensuring their needs are met throughout the onboarding process.
- Conduct site assessments and audits to ensure compliance with quality standards and industry regulations.
- Work closely with commercial teams to set clear onboarding timelines, objectives, and key milestones.
- Monitor onboarding progress and proactively address any challenges or delays, ensuring clients and stakeholders are kept informed.
- Provide guidance and training to new commercial partners on systems, tools, and best practices.
- Collect and analyze feedback from stakeholders and clients to continuously improve the onboarding process and identify areas for improvement.
- Develop and maintain documentation and resources related to onboarding processes, policies, and procedures.
- Serve as the primary point of contact for clients during onboarding, addressing any questions, concerns, or issues promptly.
- Collaborate with the quality assurance team to ensure all deliverables meet the company's quality standards.
Required Experience
- Bachelor’s degree in Business Administration, Project Management, Healthcare or a related field (or equivalent work experience).
- Minimum of 3-5 years of experience in onboarding, project management, or quality assurance
- Proven experience managing complex projects with multiple stakeholders.
- Strong knowledge of quality management principles and practices.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with internal teams and external clients.
- Highly organized with exceptional attention to detail and problem-solving skills.
- Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
- Proficiency in project management software, CRM tools, and Microsoft Office Suite is a plus.
- Experience in commercial site operations, healthcare administration, FACT or similar industry experience is a plus.
The anticipated annual salary range (listed above) for this job is based on prior experience in the role/industry, education, location, internal equity, and other job-related factors as permitted by law. For remote-based positions, this range may vary based on your local market. Full-time employment positions will also be eligible to receive pre-IPO equity and annual bonus, in addition to competitive medical, dental, and vision benefits, PTO, 401(k) plan, life and accidental death and disability coverage, and parental leave benefits. Other perks include subsidized daily lunches and snacks at our on-site locations.
Who we are
We are driven by a passion for science and compassion for patients. We act with urgency to ensure our treatments are one day accessible to all who need them.
We live by our core values of passion, courage, and integrity. Excellence in our work means the chance to unlock a better quality of life for our patients, and with that comes tremendous responsibility.
We innovate on a path that hasn’t been paved. We embrace an entrepreneurial spirit and take calculated risks to achieve our mission. We aren’t afraid to ask “why not” and challenge the status quo.
We maintain a start-up culture of camaraderie and leadership by example, regardless of title.
We’re proud to be an equal opportunity employer, and recognize that celebrating our differences creates stronger, lasting solutions that better serve our team, our patients and their healthcare providers.
Notice to staffing firms
Orca Bio does not accept resumes from staffing agencies with which we do not have a written agreement and specific engagement for a particular opening. Our employment activities, inquiries and offers are managed through our HR/Talent team, and all candidates are presented through this channel only. We do not accept unsolicited resumes, and we rarely outsource recruitment.
Similar Jobs
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handle inbound calls and warm leads, consult customers on insurance needs, recommend appropriate Property and Casualty coverage, and convert prospects into policyholders. The role includes paid licensing and training, commission opportunities, benefits, and remote work. Employees must work a weekday and weekend schedule, maintain a dedicated home office with high-speed wired internet, and obtain a Property and Casualty insurance license after hire.
Top Skills:
Cable InternetDsl InternetFiber InternetPc
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Owns infrastructure security across AWS, Azure, and GCP cloud environments. Defines security standards, IAM policies, secrets management, guardrails, and infrastructure-as-code controls. Conducts threat modeling, vulnerability assessments, and penetration testing; monitors alerts and leads incident response. Drives SOC 2 and ISO 27001 compliance, audit readiness, and AI-assisted threat detection. Partners with platform, engineering, operations, legal, and business stakeholders to remediate risks and strengthen cloud security.
Top Skills:
AWSAws Secrets ManagerAzureCi/CdCloudFormationDarktraceGCPIamIso 27001OrcaSIEMSoc 2TerraformVaultVectraWiz
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
Designs, develops, tests, validates, and deploys AI/ML models across generative AI, classification, prediction, computer vision, NLP, and reinforcement learning. Builds data and model-training pipelines, leverages cloud platforms, evaluates model performance, documents methodologies, collaborates with technical teams, and guides prototype-to-production transitions. Requires five years of relevant experience and an active TS/SCI clearance with polygraph.
Top Skills:
Cloud ComputingComputer VisionFlaskGenerative AiGitKerasMachine LearningNatural Language ProcessingPythonPyTorchRReinforcement LearningTableauTensorFlow
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
