Manager, Programs Communications & Impact

• Develop clear, compelling, audience-centered narratives that communicate community impact, strategic priorities, and programmatic work;
• Write and produce impact stories, case studies, program narratives, leadership materials, and strategic communications content;
• Translate complex programmatic, policy, research, and community issues into accessible language for diverse audiences;
• Surface stories that illustrate community impact, partnerships, lessons learned, and opportunities for future action; and
• Help articulate how the Foundation's investments contribute to meaningful outcomes and progress.

• Develop targeted messaging with a focus on:
  • Nonprofit partners
  • Civic and community leaders
  • Policymakers
  • Donors and philanthropic partners
• Create tailored materials for additional audiences over time, including media, researchers, and community stakeholders;
• Adjust tone, structure, and messaging to meet the needs of each audience while maintaining consistency; and 
• Ensure communications advance audience understanding and engagement with the Foundation's priorities and impact.

• Develop practical, usable materials that support engagement, learning, and understanding of TBF’s work, creating material such as:
  • Issue briefs
  • Presentations
  • Program summaries
  • Talking points
  • Stakeholder communications
  • Impact stories and case studies that:
    • Translate research, evaluation findings, and community insights into accessible content
    • Ensure materials are clear, actionable, and aligned with organizational priorities

• Partner closely with Program staff, initiative leaders, Equity Fund teams, and senior staff to identify stories, insights, and communications opportunities;
• Work collaboratively with Philanthropy, Marketing & Communications, Public Affairs, and Boston Indicators to ensure stories reflect the full scope of the Foundation's work;
• Help teams improve how stories, materials, and insights are communicated and used;
• Participate in internal and external conversations to identify storytelling opportunities in real time;
• Support presentations, convenings, and communications efforts related to strategic initiatives and program priorities;
• Collaborates with internal working groups and cross-functional teams across the Foundation;
• Equity Funds Integration, including:
  • Work closely with Equity Fund teams to surface and develop compelling stories, results, and community impact narratives
  • Translate fund strategies, partnerships, and outcomes into clear, audience-relevant communications
  • Strengthen how Equity Fund work is reflected within the Foundation's broader storytelling and impact communications
  • Identify opportunities to connect Equity Fund stories to fundraising, public engagement, and civic leadership efforts

• Serve as a central coordinator and content creator for storytelling and communications development within the Programs department;
• Prioritize requests based on strategic priorities, audience needs, and organizational goals;
• Manage inputs from multiple stakeholders and move work from idea to completion; and
• Ensure focus on high-impact opportunities and avoid dilution across lower-priority tasks.

Editorial Alignment

• Play an active role in the Foundation's editorial model, contributing to a shared pipeline led by the Editor in Chief;
• Adhere to shared standards, voice, and messaging across communications channels; and
• Help drive greater consistency, cohesion, and clarity in how the Foundation communicates across teams and platforms.

• Serve as an advocate for nonprofit partners, community stakeholders, civic leaders, grantees, and other priority audiences within organizational planning and communications efforts;
• Bring audience perspectives, questions, needs, and feedback into cross-functional discussions and content development;
• Capture and synthesize insights from nonprofit partners, community leaders, grantees, and other stakeholders;
• Identify gaps in messaging, materials, and audience understanding based on real-world engagement;
• Help colleagues understand how messages, stories, and materials will be received by key audiences; and

• 5–8+ years of experience in communications, content development, public affairs, journalism, nonprofit communications, community engagement, or related fields.

• Exceptional writing and editing skills, with the ability to simplify complex issues and ideas;
• Experience creating content for multiple audiences and channels;
• Experience translating research, policy, community, or programmatic work into audience-centered communications;
• Strong understanding of storytelling, content strategy, and audience engagement;
• Ability to manage multiple stakeholders and projects simultaneously;
• Strong judgment in prioritizing work and managing competing demands;
• Highly collaborative, with the ability to operate consultatively across teams; and
• Experience in philanthropy, nonprofit organizations, public policy, community development, research, or related sectors preferred.

• Ability to work for long periods of time at a workstation;
• Ability to use a computer monitor and keyboard for long periods of time; and
• Ability to work onsite and remotely, as required.

• Reports to: Vice President and Chief Program Officer, Programs
• Works in close partnership with: Editorial Team (Editor in Chief), Marketing & Communications, Philanthropy, Public Affairs and Boston Indicators
• Embedded within the Programs team with a primary focus on impact communications, audience engagement, and strategic priorities
• Contributes to a shared editorial model that supports organizational priorities and audience needs