We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Manager, Process Engineering leads high-impact process improvement and Business Process Management (BPM) initiatives across Information Security and Technology Solutions (ISTS). This role is accountable for enabling operational excellence by designing, standardizing, improving, and governing ISTS processes using agentic workflows, Lean Six Sigma, and Business Process Management disciplines.
The Manager, Process Engineering serves as both a delivery leader and capability builder, ensuring that ISTS has well-documented, measurable, and continuously improving processes with clear ownership, performance indicators, and controls.
This role partners closely with technology tower leaders, Experience Owners, Process Owners, and risk, security, and compliance stakeholders to reduce operational friction, increase capacity, mitigate risk, and strengthen enterprise controls.
What you will do:
- Apply DMAIC and Lean Six Sigma methodologies to solve complex, cross‑functional problems.
- Partner with ISTS leaders to identify, prioritize, and execute high‑impact improvement opportunities aligned to enterprise goals and ISTS OKRs.
- Deliver measurable capacity and efficiency gains, expense reduction, and risk avoidance, validated through standardized measurement and reporting.
- Ensure process improvements are sustainable, controlled, and embedded into day‑to‑day operations.
- Maintain a healthy improvement backlog and prioritize initiatives with the greatest value potential.
- Enforce a consistent engagement lifecycle, quality standards, and documentation approach.
- Ensure improvements result in updated process maps, SOPs, KPIs, and governance artifacts.
- Create clear visual representations of current‑state processes (e.g., Visio, Lucidchart) to identify bottlenecks, inefficiencies, and risks.
- Design optimized future‑state processes that streamline workflows, reduce inefficiencies, and improve user experience.
- Implement process improvements through technology enablement, automation, workflow changes, and agentic workflows.
- Partner closely with IT, platform, infrastructure, cybersecurity, and operations teams to implement and scale improvements.
- Collaborate with stakeholders to drive change adoption, secure buy‑in, and ensure smooth implementation.
- Prepare and maintain process documentation, including flow diagrams, SOPs, and change control artifacts.
- Continuously evaluate and refine processes to ensure ongoing effectiveness, agility, and adaptability.
• 5+ years of experience, with a background in process engineering, analysis, and change management. A technology background is a plus.
• Lean Six Sigma Green Belt certification.
• Strong problem-solving and root-cause analysis skills, supported by data and structured thinking.• Ability to translate analytical findings into practical, sustainable operational solutions embedded into day‑to‑day processes.
• Demonstrated hands‑on experience applying Lean Six Sigma and DMAIC methodologies to solve complex, cross‑functional problems.
• Experience establishing or operating within a formal BPM framework, including:
Process inventory and taxonomy management
Process documentation and standardization
Process ownership models and governance routines
• Proficiency using process mapping tools (Lucidchart, Visio, Mural, etc.).
• Excellent written and verbal communication skills, including the ability to produce executive-ready documentation, visuals, and summaries.
• Excellent analytical skills.
• Ability to build trust and collaborate effectively.
Preferred Qualifications
• Experience partnering with IT and engineering teams to implement improvements through technology, automation, workflow tools, and digital enablement.
• Working knowledge of agentic workflows, automation, or low‑code/no‑code platforms as mechanisms to scale and sustain improvements.
• Experience with project management methodologies to plan, execute, and monitor process improvement initiatives.
• Ability to manage multiple projects concurrently and meet deadlines.
• Yellow Belt certification desired.
Education
Bachelor's degree in Computer Science or Business, or equivalent combination of education and work experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$101,970.00 - $203,940.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
CVS Health Boston, Massachusetts, USA Office
Boston, Massachusetts, United States, 02114
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