Manager, Operations Analytics

Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience.

Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things.

Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together.

Performance matters. We take pride in it. We own it. We show up for one another and for our communities.

Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible — together.

JOB DESCRIPTION:

The Manager, Operations Analytics will lead the analysis, monitoring, and reporting of operational performance with a primary focus on increasing sales/profits and volume across the Take 5 Oil Change network. Reporting to the Sr. Director of Analytics and Revenue Management, this role will partner closely with Operations leaders and cross-functional teams to transform transactional and market data into actionable insights that drive measurable operational improvements. 
 
The ideal candidate is a solutions-oriented, hands-on analytics leader who understands shop-level operations, communicates insights clearly, and influences decision-making at all levels of the organization. This role plays a critical part in identifying opportunities, measuring impact, and guiding system-wide operational initiatives. 

How you will Own It: 

• Partner with Operations leadership and cross-functional stakeholders to translate business questions into analytical frameworks and actionable insights 

• Lead complex analyses to identify operational opportunities, quantify impact, and guide strategic decision-making 

• Develop standardized reporting package to pin-point, monitor and optimize shop operations  

• Develop and present clear, compelling analytical narratives to operations leadership that drive alignment and action 

• Collaborate with Regional and District Managers to prioritize initiatives aligned to data-driven conclusions that improve cars per day 

• Provide real-time analytical support through dashboards, data visualizations, and ad-hoc reporting 

• Mentoring and growing operations analyst  

• Support ongoing KPI reporting and operational performance tracking 

• Apply a strong understanding of shop-level operations to deliver practical, actionable recommendations 

• Identify business trends and key drivers impacting operational performance 

• Partner with data engineering teams to improve data quality, access, and usability 

• Support the development, execution, and measurement of system-wide operational changes 

What you’ll Bring: 

• Bachelor’s degree in a relevant field 

• 5+ years of experience in business/operations analytics or commensurate experience 

• 3+ years of experience in multi-shop management 

• 1+ years of leading and mentoring analytics or operational teams 

• Advanced proficiency in Excel, including complex formulas and problem-solving with large data sets 

• Strong working knowledge of PowerPoint and Word for executive-level communication 

• Ability to write and understand basic SQL to extract data from relational databases 

• Demonstrated experience analyzing operational and performance metrics to identify business opportunities 

• Strong financial modeling, analytical, and strategic thinking skills 

• Excellent communication, presentation, and stakeholder collaboration skills 

• Ability to translate data into actionable initiatives and present recommendations to senior leadership 

• Highly organized, self-motivated, and comfortable operating in a fast-paced environment 

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law. 

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Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com

Get early access to 50% of your earned wages at any time through our myFlexPay program.