Jobs at Driven Brands

Remote Customer Service Representative supporting the Driven Claims Team. Respond to customer inquiries by phone and email, open and manage tickets, resolve or escalate damage claim issues, follow scripts and procedures, use Microsoft Office, prioritize workload, and participate in team meetings to improve processes.

The Senior Oracle ERP Analyst supports financial modules of Oracle ERP, leading implementations, configurations, and project management to optimize operations.

Make outbound calls to independent collision repair shops to present franchising value, generate and qualify leads, set appointments, meet call and sales targets, log interactions in CRM, and handle objections professionally.

Provide field coaching and operational support to franchisees to improve sales, car count, customer experience, and profitability. Conduct in-center visits and virtual coaching, run market meetings, document activity in FranConnect, ensure brand compliance, deliver training, and use data-driven insights and reporting tools to drive center performance.

The SEO Manager will develop and execute SEO strategies to improve organic search performance for Driven Brands' extensive network of locations, working collaboratively with teams to enhance content and technical aspects.

The Senior Manager, HR Systems leads the strategy and execution of people analytics using Workday, focusing on data-driven workforce decisions and analytics capabilities.

The SAP Commissions Analyst will support configuration, integration, and optimization of incentive plans in SAP Commissions, working with various stakeholders to ensure accurate calculations and reporting.

The Senior Associate, Corporate Events will manage logistics, vendors, branding, and communication for franchise conventions and leadership meetings, ensuring a seamless event experience for attendees of large scale events.

Lead design, configuration, and optimization of Workday HCM, Recruiting, and Talent modules. Serve as Workday BPF SME, translate business requirements into scalable configurations, manage hire-to-termination and talent processes, evaluate releases, drive adoption, partner with HR and IT, and improve self-service, integrations, and reporting.

Drive new-business growth by prospecting and engaging senior insurance claims executives. Conduct high-volume outbound outreach, demo the Driven Claims platform, navigate complex sales cycles, lead contract discussions, and maintain accurate CRM pipeline and forecasts to close enterprise deals.

Review auto insurance estimates for accuracy of parts, labor, and documentation; verify compliance with program mandates; provide feedback and coaching to appraisers; process customer orders, bills, and accounts; improve store profitability; handle customer inquiries via phone/email; use estimating platforms and Excel; work independently and communicate clearly.