Leads a team of mid-market account managers while overseeing client relationships, account growth, renewals, upselling, cross-selling, customer satisfaction, forecasting, and performance against sales quotas and KPIs. Builds senior-level client relationships, resolves escalations, monitors account health, develops strategic account plans, and collaborates with Commercial Operations, Customer Success, Product, and Marketing. The role requires MSP experience, leadership capabilities, CRM proficiency, and up to 25% domestic travel.
Job Summary & Responsibilities
General Purpose:
The Manager, Mid-Market Accounts is responsible for leading a team that manages and grows relationships with mid-market accounts (clients that have between 50 and 249 employees and/or that have MRR between $4,000 and $14,999). This role oversees mid-market account managers, ensures high customer satisfaction, drives revenue growth, and aligns account strategies with broader business goals.
Direct Reports: Yes
Essential Duties and Responsibilities:
- Leads, coaches, and mentors a team of mid-market account managers, modeling the TPx North Star Operating Principles and Cultural Behaviors
- Sets performance goals, conducts regular reviews, and provides feedback
- Fosters a high-performance, customer-centric culture
- Builds and maintains senior-level relationships with key enterprise clients
- Serves as an escalation point for high-stakes accounts or complex challenges
- Ensures consistent delivery of value and client satisfaction
- Consistently meets or exceeds monthly sales quota and TBR targets
- Oversees strategic account planning and execution
- Develops account expansion strategies, including upselling, cross-selling, and renewal planning
- Monitors account health and proactively addresses risks or churn indicators
- Works closely with Commercial Operations, Customer Success, Product, and Marketing teams to deliver seamless customer experiences
- Provides client insights to internal stakeholders to inform product roadmap and service improvements
- Tracks team performance against KPIs and revenue targets
- Provides regular reporting on account health, opportunities, and risks to leadership
- Provides accurate sales forecasts to senior leadership
Other Responsibilities:
- Performs other duties as assigned
- Up to 25% travel required including the use of a personal vehicle and domestic air travel with overnight stays
Required Qualifications:
- Bachelor's degree in business, marketing, or a related field or equivalent combination of education and experience
- Minimum 5 years in account management, client success, or B2B sales, with at least 2 years in a leadership role
- Proven experience managing and growing large, complex accounts
- Demonstrated prior experience working for a Managed Services Provider (MSP)
- Strong leadership, coaching, and interpersonal skills
- Excellent communication and negotiation abilities
- Ability to develop data-driven strategies and present business cases
- Proficiency with CRM systems (e.g., Salesforce) and account management tools
- Must possess a valid driver's license and a satisfactory motor vehicle record (MVR)
Other Qualifications:
- Master's degree a plus
TPx is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation.
We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please let us know during the application process.
#LI-Remote
Req: #26-0090
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