Jobs at TPx Communications

Governs enterprise change enablement and release management processes to support stable, compliant technology delivery. Responsibilities include risk-based change approvals, CAB facilitation, release planning, deployment coordination, audit readiness, rollback and testing oversight, CI/CD integration, production support readiness, KPI reporting, stakeholder communications, and continuous process improvement. The role also manages ITSM and release tooling, supports major incidents and emergency changes, and collaborates with engineering, QA, operations, security, business stakeholders, and auditors.

Leads a team of mid-market account managers while overseeing client relationships, account growth, renewals, upselling, cross-selling, customer satisfaction, forecasting, and performance against sales quotas and KPIs. Builds senior-level client relationships, resolves escalations, monitors account health, develops strategic account plans, and collaborates with Commercial Operations, Customer Success, Product, and Marketing. The role requires MSP experience, leadership capabilities, CRM proficiency, and up to 25% domestic travel.

Owns inbound lead qualification and outbound prospecting for Mid-Market and SMB segments. Manages the full sales cycle from discovery and solution positioning through negotiation and close, maintains CRM pipeline data, collaborates with solution teams, supports onboarding, and transitions accounts after the first year. Also mentors less experienced representatives and requires consistent quota attainment in the managed service provider industry.

Owns inbound lead qualification and outbound prospecting for Mid-Market and SMB segments, managing opportunities through discovery, solution positioning, proposals, negotiation, and close. Maintains CRM data, forecasts, and pipeline documentation; collaborates with solution and implementation teams; supports onboarding and early expansion; and mentors less experienced representatives. Requires MSP industry experience, consistent quota attainment, and strong B2B sales, organization, communication, qualification, discovery, and closing skills.

Designs and delivers sales enablement programs for inside and direct sales, owns VILT facilitation and logistics, develops seller-facing content and playbooks, drives adoption of sales tools, partners cross-functionally on launches, and measures enablement KPIs to improve seller readiness and revenue outcomes.