Manager, ITA Communications & Engagement - Chase Travel

The Manager, ITA Communications & Engagement is responsible for developing and executing strategies that strengthen engagement, connection, communication and participation within the Independent Travel Advisor (ITA) community. This role serves as the communications focal point for the advisor community, ensuring advisors are informed, connected, and supported throughout their time with the organization.

As a Manager, ITA Communications & Engagement within Chase Travel, you will create and lead the implementation of advisor communication strategies, recognition programs, and networking opportunities that foster community, increase participation, support retention, and enhance the overall advisor experience. You will work closely with leadership, operations, supplier partners, and advisor-facing teams to ensure communications and engagement efforts align with organizational goals and advisor needs.

Job Responsibilities

• Develop and implement a comprehensive advisor engagement strategy focused on strengthening advisors’ connection to the FROSCH / VWT brand, participation within the ITA community, satisfaction with the firm.
• Identify opportunities to enhance the overall advisor experience through improved communication, networking, recognition, and support initiatives.
• Create programs that foster collaboration, peer-to-peer connections, and community among advisors.
• Monitor advisor engagement trends and recommend strategies to increase involvement and participation.
• Develop and oversee communication plans that ensure advisors receive timely, relevant, and meaningful information.
• Manage advisor-facing communication channels, including newsletters, town halls, announcements, updates and leadership messaging. 
• Partner with executive leadership to develop regular advisor communications related to strategic initiatives, organizational changes, and business updates.
• Establish communication best practices and governance standards for the ITA community to improve quality, consistency, and adoption. 
• Lead advisor recognition initiatives that celebrate top performers, milestones, achievements, and contributions.
• Support advisor onboarding and integration efforts to help new advisors build connections and engage quickly within the community.
• Define and track engagement metrics, analyze feedback, and provide insights and recommendations to improve outcomes

Required qualifications, capabilities, and skills

• Bachelor's degree in Communications, Marketing, Business, Hospitality, or related field.
• 5+ years of experience in communications, community engagement, advisor relations, customer success, or related fields.
• Demonstrated success developing engagement strategies and communication programs.
• Exceptional written, verbal, and presentation communication skills.
• Strong relationship-building and stakeholder management capabilities.
• Experience leading cross-functional initiatives and influencing without direct authority.
• Experience within the luxury travel, hospitality, or travel advisor industry and/or organizational communications.
• Understanding of independent contractor and advisor business models.
• Experience managing advisor, franchise, affiliate or membership-based communities.

Preferred qualifications, capabilities, and skills

• Understanding of independent contractor and advisor business models.
• Experience managing advisor, franchise, affiliate or membership-based communities.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans