Manager, IT Systems Administration

Who We Are: 

At Synapse Health, we're streamlining the durable medical equipment (DME) process.  We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced.   

Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters.  

Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn.  

What We Need:  

The Manager, IT Systems Administration will report directly to the Vice President, IT.  This team member is responsible for leading the systems administration function, overseeing core infrastructure, identity management, and endpoint strategy while developing a high-performing IT team.  This role will be responsible for setting the vision and execution of scalable, secure, and efficient IT operations, ensuring alignment with business growth and operational needs. 

What You Will Do:  

• Lead, mentor, and develop a team of Systems Administrators, fostering a culture of accountability, collaboration, and continuous improvement 
• Own and execute the roadmap for identity and access management, endpoint management, and core systems (Azure AD / Entra ID, Intune, Microsoft 365) 
• Oversee and deliver complex, cross-functional IT initiatives from planning through execution and post-implementation support 
• Drive automation efforts (e.g., PowerShell, scripting) to improve operational efficiency and reduce manual processes 
• Establish and enforce IT standards, policies, and best practices to enhance system reliability, scalability, and security 
• Manage the full endpoint lifecycle, including provisioning, deployment, patching, compliance, and security enforcement for a distributed workforce 
• Lead vendor management activities, including evaluation, procurement, contract coordination, and optimization of SaaS platforms (e.g., Atlassian, Paylocity, Greenhouse) 
• Serve as an escalation point for complex technical issues, ensuring timely resolution, root-cause analysis, and long-term remediation 
• Partner cross-functionally with Engineering, Security, People, and Operations teams on integrations, architecture decisions, and process improvements 
• Track and report on key performance metrics (KPIs, SLAs) to drive continuous improvement and operational excellence 

What You Have:   

At Synapse Health, we’ve intentionally built a culture rooted in kindness, collaboration, and creativity, qualities we consider essential for every team member. Additional requirements include: 

• Bachelor’s degree in Computer Science, Information Technology, or a related field—or equivalent hands-on experience 
• 7+ years of experience in systems administration, IT infrastructure, or related roles, with 2+ years in a leadership or team lead capacity 
• Proven experience administering Azure Active Directory (Entra ID), Intune, and Microsoft 365 in a production environment 
• Proficient in MS Office applications and ability to learn department and job-specific software systems 
• Demonstrated organizational skills with the ability to manage multiple priorities in a fast-paced environment 
• Demonstrated effective verbal and written communication skills across technical and non-technical audiences 
• Demonstrated analytical skills when problem-solving, including root-cause analysis and solution design 
• Demonstrated high attention to detail and a high degree of accuracy 
• Strong experience leading technical projects, including planning, stakeholder communication, and execution 
• Experience managing endpoint environments, security policies, and device lifecycle operations  

What Sets You Apart:  

• Experience managing network infrastructure such as Meraki or similar platforms 
• Exposure to Apple device management tools (e.g., Kandji) 
• Experience administering or optimizing Jira and related workflows 
• Hands-on experience managing vendor relationships and SaaS ecosystems 
• Familiarity with compliance frameworks such as HIPAA, SOC 2, or other regulated environments 
• Advanced experience with automation, infrastructure-as-code, or complex scripting beyond basic task automation 

Compensation: 

The base salary range for this position is $121,600-$152,000 annually. This range reflects the anticipated compensation at the time of posting. Final compensation will be based on factors such as relevant experience, demonstrated skills, internal equity, and prevailing market conditions. Compensation discussions are encouraged throughout the hiring process. 

What Sets Us Apart:  

Work is a part of life, but at Synapse Health, we believe it should be meaningful and enjoyable. We’re committed to helping our team members thrive personally and professionally, which is why our benefits include: 

• Professional growth opportunities with compelling career paths 
• Healthy work-life balance supported by flexible paid time off (PTO) 
• Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members 
• 401(k) savings plan with employer matching contributions 

Synapse Health is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. 

Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.