Lead and develop an IT team to run secure, scalable infrastructure and support services. Oversee daily operations, project delivery, vendor management, compliance with security/regulatory frameworks, performance metrics, budgeting, and continuous improvement while partnering with business leaders.
Job Summary
The Manager, Information Systems is responsible for leading a team of IT professionals to deliver secure, scalable, and high-performing technology solutions that align with organizational goals. This role oversees day-to-day IT operations, manages cross-functional initiatives, and ensures compliance with security and regulatory standards. The Manager partners with business leaders to support strategic technology planning, service delivery, and continuous improvement across systems, infrastructure, and support services.
Essential Functions
The Manager, Information Systems is responsible for leading a team of IT professionals to deliver secure, scalable, and high-performing technology solutions that align with organizational goals. This role oversees day-to-day IT operations, manages cross-functional initiatives, and ensures compliance with security and regulatory standards. The Manager partners with business leaders to support strategic technology planning, service delivery, and continuous improvement across systems, infrastructure, and support services.
Essential Functions
- Leads, mentors, and develops a team of IT professionals to ensure effective performance, collaboration, and growth.
- Oversees the planning and execution of technology initiatives, ensuring projects are delivered on time, within scope, and aligned with business priorities.
- Manages daily IT operations, including system monitoring, issue resolution, and risk mitigation.
- Collaborates with internal stakeholders to assess technology needs, support service delivery, and promote customer satisfaction.
- Develops and enforces IT policies, procedures, and standards that align with organizational requirements and industry best practices.
- Ensures compliance with regulatory requirements and security frameworks; monitors systems for vulnerabilities and enforces corrective actions.
- Tracks and reports on key service metrics, project status, and team performance.
- Develops business cases for technology investments and supports budget planning and resource allocation.
- Maintains awareness of emerging technologies, recommending improvements that drive efficiency, reliability, or security.
- Performs other duties as assigned.
- Maintains regular and reliable attendance.
- Complies with all policies and standards.
- H.S. Diploma or GED required
- Bachelor's Degree in Information Technology, Computer Science, or a related field preferred
- 5-7 years of experience leading technical teams required
- 5-7 years of technical experience in IT systems, infrastructure, or applications required
- Experience managing technology projects, vendors, or implementations preferred
- Experience managing cross-functional IT initiatives or enterprise-scale projects preferred
- Strong leadership and team development skills, with the ability to coach, delegate, and drive accountability.
- Ability to plan, manage, and execute technical projects while balancing operational responsibilities.
- Broad knowledge of IT systems, infrastructure, applications, and cybersecurity practices.
- Familiarity with regulatory standards and frameworks such as HIPAA, NIST, or ISO.
- Excellent written and verbal communication skills, with the ability to present complex technical information to non-technical stakeholders.
- Strong problem-solving and analytical skills, with the ability to manage competing priorities in a dynamic environment.
- Proficiency with productivity tools such as Google Workspace.
- Commitment to customer service and cross-functional collaboration.
- ITIL, PMP, CompTIA, or other relevant certifications preferred
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What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
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- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
