Manager I, Sales Development

Ready to be a Titan?
As the Manager of Sales Development Representatives (SDR), you will play a pivotal role in shaping and implementing ServiceTitan’s Outbound Sales strategy. You will join a rapidly growing team and will be involved in helping recruit, onboard, and train numerous new hires for success. If you thrive in a fast-paced and exciting environment and want to help build out an extraordinary team and company, then this is the role for you. Your primary focus will be on the outbound Sales Development Rep (SDR) team. Cold Calls, Cold Emails, Direct Mail, Creative Follow-up, whatever it takes to help us find and help as many service contractors as we can. This role is incredibly important to the entire company, and you will be working hand-in-hand with leadership to build out the best SDR team in the country.

What You'll Do:

• Manage and Lead a team of 8-12 SDRs on objectives, sales development, and performance achievement. 

• Monitor lead processes, metrics, and catalyze pipeline creation

• Teach, share, and  implement SDR strategy and processes

• Coach and develop future sales professionals through call coaching, skill development, and shadowing

• Stay abreast of and coach SDRs on best practices

• Serve as a mentor for your team and be a steward of the ServiceTitan organization

• Report to Sr. Management on operational and financial KPIs

• Motivate, incentivize, and recognize team members to encourage top performance

• Recruit, interview, and onboard new Team Members

• Operating rhythm of weekly 1-1s, team meetings, forecasting calls, and business partner collaboration

• Help evaluate new technologies and programs to drive superior performance

• Responsible for the collaboration, regular meetings/communication, and value added to our internal “customers” which are our sales stakeholders that we support. 

• *This role may require travel for essential meetings approx. 3-4 times per year

What You'll Bring:

• Direct experience as SDR/BDR and applicable team lead or team management experience

• Direct experience in a closing AE role for 12+ months

• Strong preference for 1+ years of sales management experience

• Outbound-specific cold-calling experience, not just handling inbound leads

• Track record of success in both an AE and leadership role; history of managing, or being a part of,  a high-performing sales team

• Strong passion for and understanding of outbound pipeline generation processes

• Enthusiastic, inspirational, and vibrant attitude

• Expert communication and presentation skills

• Strong interpersonal skills and high emotional intelligence

• Excellent business partner and cross-functional relationship-building skills 

• Analytical mindset comfortable generating reports and identifying trends in data

• Adept at adopting and rolling out new sales enablement technologies, proficiency with Salesforce.com is a must

• Experience with Salesloft, Gong, and associated tech stack solutions is strongly preferred

Be Human With Us:

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary for this role for candidates residing in Canada is $122,000 CAD + commission. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits.