Leads a Managed Services Engineering team delivering cloud, hybrid infrastructure, automation, observability, security, and managed operations services. Owns service delivery, SLAs, operational performance, resource allocation, customer satisfaction, governance, continuous improvement, automation, reliability, and escalation practices for government customer environments. Develops teams, manages service quality and financial performance, and serves as product owner for assigned managed services offerings.
Description
The Manager - Engineering, Managed Services leads a cloud-focused, platform-agnostic Managed Services Engineering team to achieve operational excellence, customer satisfaction, service quality, and financial performance. This role is accountable for service delivery outcomes, resource management, continuous service improvement, and team development while serving as a product owner for assigned cloud, hybrid infrastructure, automation, observability, and managed operations offerings.
What You Will Do
* Lead a Managed Services Engineering team responsible for delivering assigned cloud, automation, observability, security, infrastructure, and managed operations services in alignment with service strategy, customer requirements, contracts, and statements of work.
* Own end-to-end service delivery and operational performance for assigned government customer environments, ensuring compliance with contractual commitments, SLAs, SLOs, operational standards, and applicable government requirements.
* Execute service level agreements using established operational frameworks, standard operating procedures, runbooks, service management practices, and governance processes.
* Drive continuous service improvement across processes, tooling, automation, service health, operational resilience, customer experience, security, and team performance.
* Allocate engineering resources to support, maintain, modernize, secure, and optimize assigned cloud and hybrid technology services.
* Establish effective on-call and escalation practices to ensure appropriate coverage, timely response, and operational continuity for critical government services.
* Identify opportunities to automate operational processes, reduce manual effort, improve service reliability, and increase scalability across the managed services portfolio.
What We Expect of You
* Bachelor's degree required and 7 years of experience with 1 year of managerial experience, OR 11 years of work experience required with 1 year of managerial experience.
* Previous consulting, managed services, cloud operations, infrastructure operations, or engineering leadership experience, a plus.
* Experience with ITIL-based process management, service delivery frameworks, operational governance, and continuous improvement, a plus.
* Ability to lead teams, gain consensus, prioritize work, and drive measurable results, a plus.
* Strong written and verbal communication skills, a plus.
* Experience working with enterprise technology vendors, cloud providers, managed service platforms, or service management tools, a plus.
* Ability to travel up to 25% as needed, a plus. Pay range: $117,000 - $177,000 depending on experience and skill set Annual bonus target of 20% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* As a leader, you will champion and be accountable for our vision of becoming an AI-fluent organization. We expect leaders to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning. You don't need deep technical expertise, but you should be comfortable exploring how AI can enhance strategy, decision-making, and team performance. Your role includes guiding others in building confidence and capability with AI tools and practices, while promoting openness to experimentation and shared learning.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
The Manager - Engineering, Managed Services leads a cloud-focused, platform-agnostic Managed Services Engineering team to achieve operational excellence, customer satisfaction, service quality, and financial performance. This role is accountable for service delivery outcomes, resource management, continuous service improvement, and team development while serving as a product owner for assigned cloud, hybrid infrastructure, automation, observability, and managed operations offerings.
What You Will Do
* Lead a Managed Services Engineering team responsible for delivering assigned cloud, automation, observability, security, infrastructure, and managed operations services in alignment with service strategy, customer requirements, contracts, and statements of work.
* Own end-to-end service delivery and operational performance for assigned government customer environments, ensuring compliance with contractual commitments, SLAs, SLOs, operational standards, and applicable government requirements.
* Execute service level agreements using established operational frameworks, standard operating procedures, runbooks, service management practices, and governance processes.
* Drive continuous service improvement across processes, tooling, automation, service health, operational resilience, customer experience, security, and team performance.
* Allocate engineering resources to support, maintain, modernize, secure, and optimize assigned cloud and hybrid technology services.
* Establish effective on-call and escalation practices to ensure appropriate coverage, timely response, and operational continuity for critical government services.
* Identify opportunities to automate operational processes, reduce manual effort, improve service reliability, and increase scalability across the managed services portfolio.
What We Expect of You
* Bachelor's degree required and 7 years of experience with 1 year of managerial experience, OR 11 years of work experience required with 1 year of managerial experience.
* Previous consulting, managed services, cloud operations, infrastructure operations, or engineering leadership experience, a plus.
* Experience with ITIL-based process management, service delivery frameworks, operational governance, and continuous improvement, a plus.
* Ability to lead teams, gain consensus, prioritize work, and drive measurable results, a plus.
* Strong written and verbal communication skills, a plus.
* Experience working with enterprise technology vendors, cloud providers, managed service platforms, or service management tools, a plus.
* Ability to travel up to 25% as needed, a plus. Pay range: $117,000 - $177,000 depending on experience and skill set Annual bonus target of 20% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* As a leader, you will champion and be accountable for our vision of becoming an AI-fluent organization. We expect leaders to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning. You don't need deep technical expertise, but you should be comfortable exploring how AI can enhance strategy, decision-making, and team performance. Your role includes guiding others in building confidence and capability with AI tools and practices, while promoting openness to experimentation and shared learning.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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