Manager, Digital Technology Development

Who We’re Looking For - Reporting to the Sr. Director, Digital Technology Development, we are seeking a hands-on, full-stack Manager, Digital Technology Development to lead a team of developers, both onshore and offshore, who build and run the MANSCAPED® direct-to-consumer platform: the Shopify Plus storefront and checkout, the headless web experience, the Node.js middleware and integrations behind it, and the cloud infrastructure it runs on. This is a technical manager role: the ideal candidate spends a meaningful part of every week in the code – reviewing pull requests, setting engineering standards, unblocking developers and building features – while owning backlog and change management with the Team PM, hiring, performance management, vendor relationships and production health, and partnering with Product, DTC, Marketing, Cybersecurity, Enterprise Applications, the Digital Technology architect and leadership on budget, KPIs and the evolution of the stack.  
 
The MANSCAPED® Way - At MANSCAPED®, what we do matters – but how we do it matters more. We take ownership of our work, showing up with accountability and a commitment to quality at every level. We work as one team, guided by a belief to unite, never divide, and to lead with empathy in how we support and challenge one another. The best ideas win, and they come from keeping our egos in check and our standards high. We stay humble, open to learning, and willing to grow. We bring fun to the journey, because great work shouldn’t come at the expense of enjoying what you do. We stay nimble and innovative, always looking for smarter and better ways to get things done. Ball work is honest work, and that mindset shows up in everything we do, including our proud partnership with the Testicular Cancer Society and our commitment to raising awareness of the ball-busting disease.

Responsibilities:

• Identify and prioritize quarterly, bi-annual and year-end goals and key initiatives, including key launch dates and peak-season code freezes aligned with other org deadlines
• Lead team of developers (Onshore/Offshore) to ensure backlog is managed effectively; partner with Team PM on estimates, capacity planning, the change management process and new priorities
• Own code quality for Digital Technology: define the code review process and standards for testing, CI/CD, secure coding and documentation, personally review architectural and high-risk pull requests, and lead resolution of technical issues in the programs being developed
• Participate up to 20-30% in development and deployment related activities – building features, fixing production defects and developing initial SDK implementations for new software being onboarded by MANSCAPED®
• Assure production functions are performing properly every day and all alerts from Site Reliability, QA and Cybersecurity are championed to closure, assign priority, and allocate resources as needed – use appropriate scrum or meetings to ensure these teams are effective in supporting Digital Technology
• Track Digital Technology KPIs: site availability and performance, checkout health during key trading periods, and delivery metrics (deployment frequency, lead time, change failure rate, time to restore)
• Participating in scrum meetings including backlog grooming, scrum of scrums (cross Team meeting weekly)
• Hiring, Onboarding, performance management and career development for Digital Technology developers, including offshore consultants; raise offshore proficiency through pairing, code review and clear standards
• Facilitate external vendor relationships and meetings, define ways of working and manage vendor onboarding/offboarding
• Determine right mix of internal and external resources based on defined and agreed objectives with leadership
• Be the point of contact for mission critical SaaS that MANSCAPED® depends on by building key relationships within the vendor (Like Shopify, Ordergroove, Kount, Ketch, Ablr, Netlify), being aware of support options and escalation paths
• Work with Sr. Director, Digital Technology Development to ensure understanding of budget (including SaaS and cloud spend) and defining ownership of specific spend
• Partner with the Digital Technology architect on designs, standards and the roadmap for the tech stack, and ensure the team builds to the agreed architecture
• Build client relationships (DTC, Marketing, Legal, Product Management) for internal clients and external partners to ensure visibility and support
• Champion secure development practices with Cybersecurity: dependency vetting, secret detection and vulnerability SLAs
• Plan and facilitate face to face meetings for the Development team as necessary to promote cohesion
• Other duties as required

Qualifications:

• 8+ years as a full-stack engineer building and operating customer-facing e-commerce or web platforms in a large cross functional organization, including 2+ years leading developers (onshore and offshore) while remaining hands-on in the code
• Backend: Node.js/TypeScript services and APIs (REST and GraphQL), relational databases and SQL (PostgreSQL or SQL Server), and event-driven integrations (Pub/Sub, Service Bus or similar)
• Frontend: React with Next.js or another modern framework, including performance and SEO for a consumer storefront
• Cloud: has designed and run production workloads on GCP or Azure – compute, networking, identity and secrets, infrastructure as code (Pulumi or Terraform), CI/CD (GitHub Actions), observability (Datadog, PagerDuty) and cost management
• Shopify Plus: Admin and Storefront APIs, checkout extensibility, apps, webhooks and multi-market setups
• Experience managing third-party consulting teams and contractors for the technical code delivery and defining the code review process
• Track record of owning production: incident response, on-call, and availability during peak trading periods
• Background with Gatsby, headless CMS (Strapi), subscription platforms (Ordergroove), consent and analytics tooling, or a cloud migration or storefront re-platform, is a plus

MANSCAPED® Benefits 

• Take time to find balance and rejuvenate your senses. Enjoy a generous 20 accrued vacation days per year to relax, travel, and spend quality time with your loved ones. We value your need for a healthy work-life balance

• Health comes first, always. We provide 40 hours of paid sick leave annually, ensuring you can take the time you need to recover  

• Your mental health matters. Take 3 paid mental health days to recharge and take care of your emotional well-being

• We offer 9 paid holidays throughout the year to give you the opportunity to celebrate important moments and take a break from work

• Some call it pet insurance, we call it Paws & Claws coverage. Our plan helps you take care of your furry family members, giving you peace of mind

• Our comprehensive life insurance, AD&D and long-term disability coverage provide financial security for you and your family in case of unexpected events

• Access comprehensive medical, dental, and vision insurance plans, along with Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA), ensuring you and your family are well-covered

• If you're facing life's challenges, our confidential Employee Assistance Program offers resources to help you navigate them

• Add a layer of protection from the unexpected costs of emergencies and unexpected illnesses. Enrollment in our accident and critical illness plans can provide financial support during the most difficult of times

• Let us take the guess work out of retirement planning with our employee 401(k) plan and company match

• We are a remote-first employer. You will receive a monthly utility allowance to help cover the costs of Wifi and phone usage

• Enjoy a generous discount on our products as part of our employee discount program, making holiday and birthday shopping a breeze

• Participate in our exciting wellness challenges designed to promote a healthy and active lifestyle. From step competitions to mindfulness sessions, join your colleagues in fun and motivating activities that boost your physical and mental well-being

• We support our families by offering paid parental leave to support you during a pivotal time in your life, adding to the family!  

• We like to cheer each other on. Our regular recognition initiatives ensure you are acknowledged for your hard work and achievements

• We encourage community involvement by offering one paid volunteer day per year, allowing you to support a cause that means the most to you

• We are a certified Great Place to Work, growing rapidly and offering incredible opportunities for advancement. Join us and be part of an exciting journey with a company that values its employees