Manager, Clinical Product Operations

Job Description

A bit about this role:
The Manager of Clinical Product Operations supports by driving clinical initiative deployment, workflow optimization, and change adoption across Devoted Medical clinical teams.

Analyzes clinical operational needs and collaborates with cross-functional stakeholders to define, refine, and implement clinical workflows.

Reports directly to the Sr. Manager, Clinical Initiatives, partnering with leadership and training teams to execute new workflow rollouts seamlessly.

Leverages Electronic Health Record (EHR) and clinical documentation expertise to enhance systems functionality and clinical practice alignment.

Your Responsibilities and Impact will include: 

• Clinical Workflow Strategy: Partnership with Engineering/Data/AI/Operations team to support Enterprise goals. Partner with Clinical Informatics to map, document, and optimize current and future clinical workflows. 
• Initiative Planning: Collaborate with product and operational leadership to define priorities, participating with R&D planning,  Central Initiatives planning and workflow intake processes to develop monthly sprint plans.
• Rollout Execution: Plan and manage the end-to-end deployment of new clinical initiatives, overseeing the transition from pilot/Test Kitchen phases to enterprise-wide launch.
• Change Management: Develop and distribute communication plans, rollout materials, and training resources to ensure seamless adoption.
• Training & Support: Facilitate training sessions for end-users, educate designated SMEs and managers on launch initiatives, and provide post-deployment troubleshooting.
• System Alignment: Leverage EHR expertise to enhance system functionality and ensure clinical practice alignment.
• Performance Analysis: Evaluate usability, adoption, and operational impact; bridge frontline feedback to R&D teams to drive iterative improvements.

• Adoption: Achievement of initiative adoption thresholds as defined by the Senior Leadership.
• Usability: Maintenance of Orinoco (EHR) usability score targets to influence R&D investments.
• Delivery: Adherence to enterprise change calendar; optimizing for transparency and timeliness of launch.
• Impact: Documented scale, iteration, or sunset decision for all launched initiatives.
• Documentation: Maintain current and discoverable standards for cross-functional enterprise-wide workflows.
  

Required skills and experience:

• Bachelor’s degree with five years of healthcare or product management experience  
• 2+ years experience with enterprise change management scaling
• Prior advanced or superuser EMR experience. 
• 2+ years experience in clinical project/process management or informatics experience 

Desired skills and experience:

• Clinical Expertise: Practicing Advanced Practice Registered Nurse (APRN) or Registered Nurse (RN) with 5+ years of clinical experience.
• Licensure: An active license to practice in at least one Devoted Medical market is preferred.
• Education: Master’s degree preferred, with two years of telehealth experience.
• Soft Skills: Exemplary interpersonal and communication skills, with a solution-oriented, critical analysis mindset.
• Self-Management: Highly motivated, capable of working independently or in teams, with strong organizational skills to prioritize multiple projects and meet deadlines.

Salary Range: 73,000 - $130,000 per year

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going — all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience.

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.