Head of Sales Development

Company Overview:

AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.

Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.

We’ve started by reimagining the enterprise customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.

Team:

Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & advisors from OpenAI, Google, HubSpot, and Stripe.

Position Overview:

As the Head of Sales Development, you will oversee the day-to-day operations of our Sales Development Representatives (SDRs), ensuring team KPIs are met and exceeded while driving strategic growth. You will play a key role in developing forecasts, refining operational processes, and optimizing the use of our tech stack. Your leadership will empower your team to build strong relationships, identify new business opportunities, and drive pipeline growth within the mid-market segment.

This is position is located onsite at our Boston, MA office.

What You’ll Do:

• Oversee and manage a team of SDRs, ensuring alignment with business objectives and targets, while providing coaching, training, and mentorship to develop their skills and drive performance.
• Establish, track, and enforce clear KPIs for the SDR team, ensuring daily, weekly, and monthly targets are consistently met. Implement performance improvements as needed.
• Work closely with leadership to create forecasts, track progress toward goals, and adjust strategies as necessary to meet revenue objectives.
• Ensure the effective use of our sales and marketing tech stacks, including CRM, prospecting, automation tools, and reporting dashboards, to increase efficiency and maximize lead generation potential.
• Work alongside Sales, Marketing, and Product teams to ensure alignment on lead qualification criteria, messaging, and go-to-market strategies.
• Continuously evaluate and enhance the sales development processes to improve lead generation, outreach efficiency, and sales conversion rates.
• Provide regular updates and reports on team performance, pipeline health, and forecasts to senior leadership. Analyze key metrics to refine processes and strategies.

Who You Are:

• 5+ years of experience in business development or sales operations, with at least 2 years in a leadership or managerial role overseeing SDRs.
• Strong experience with sales KPIs, pipeline management, and business forecasting.
• Proven ability to optimize and manage sales tech stacks, including CRM, automation tools, and reporting platforms.
• Excellent leadership and team-building skills, with a passion for coaching and developing talent.
• Strong analytical mindset, with the ability to assess team performance, pipeline health, and make data-driven decisions.
• Exceptional communication skills, capable of influencing and collaborating with cross-functional teams and senior executives.
• Background in enterprise software or SaaS is a plus, especially in customer service or AI-related fields.
• Bachelor’s degree in Business, Marketing, or related field; MBA or technical certification is a plus.

Compensation:

This position offers a base salary of $130,000 annually, with total on-target earnings (OTE) of $200,000 when achieving performance targets. There are no caps on commissions. Top performers have the potential to exceed target earnings through our performance-based commission plan.

What We Offer:

• High Impact in Cutting-Edge Field: Be at the forefront of AI innovation and transform the enterprise customer support industry.
• Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity opportunities.
• Inclusive Culture: A diverse and welcoming work environment where everyone’s voice is heard.
• Professional Growth: Opportunities for personal and career growth in a fast-moving, high-growth company.

What Unites Us is Our Values:

• Do right for our customers
• We are data-driven
• Be entrepreneurial
• Strive to be better, together

Maven AGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.