Managed Services Relationship Manager

Do you want to shape the future of fintech and healthtech? Energized by challenges and inspired by bold goals? Ready to elevate your career alongside driven and talented colleagues? If that sounds like you, explore a career at Alegeus today. Opportunity Happens Here. 

Implementation Manager, Managed Services

Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As an Implementation Manager, Managed Services, you’ll lead complex Employer Solutions implementations, turning Partner needs into coordinated launch plans that set employers and service teams up for long-term success. Collaborate with dedicated colleagues, embrace a spirit of innovation, and build an enriching career with us.

OPPORTUNITY HAPPENS HERE — REALIZE YOURS

Alongside the best and the brightest, you will regularly:

• Own the implementation journey from kickoff to go-live, bringing together discovery, configuration, testing, readiness, and transition activities to create a confident and seamless Partner experience.
• Bring clarity to complex launches by building practical project plans, milestones, governance, decision-making processes, and communication rhythms that keep Partners and cross-functional teams aligned and accountable.
• Turn Partner needs into action, connecting requirements across benefit administration, employer setup, eligibility and contribution files, funding and banking, integrations, communications, reporting, and service readiness.
• Lead with confidence when challenges arise, anticipating dependencies, identifying risks early, navigating scope changes, and mobilizing the right stakeholders to remove barriers and keep implementations moving forward.
• Make readiness more than a milestone by driving quality controls that confirm configurations, files, communications, training, documentation, and support processes are prepared for a successful launch and handoff to ongoing managed services.
• Help us continuously raise the bar by using project insights, performance trends, and recurring challenges to identify opportunities for smarter processes, stronger Partner experiences, and meaningful automation.

ESSENTIAL SKILLS FOR CREATING A LASTING IMPACT

Alegeus colleagues are known as problem-solvers, risk-takers, and innovative thinkers. As an Implementation Manager, Managed Services, these skills are essential for success:

• Abilities: A highly organized, action-oriented leader who can bring structure to complex work, anticipate risks, analyze information, influence without direct authority, and communicate with credibility across executive, technical, operational, Partner, and employer audiences. You build trust, encourage shared accountability, and turn challenges into practical solutions.
• Experience: 5+ years of relevant experience in implementation, client onboarding, operations, project management, benefits administration, or a related field is preferred, including 2+ years leading complex cross-functional implementations or client-facing programs. Experience working with employer groups, Partners, third-party administrators, health plans, financial institutions, or benefits technology platforms is preferred. Experience with consumer-directed benefits such as HSAs, FSAs, HRAs, Lifestyle Spending Accounts, COBRA, or related benefit administration is highly preferred.
• Education: Experience with project management methodologies or credentials such as PMP, PMBOK, Lean, or Six Sigma is a plus. Proficiency with Microsoft Excel, Outlook, Word, PowerPoint, and Teams, along with project or work-management tools, is expected; experience with implementation, ticketing, CRM, or workflow platforms is a plus.
• Location: 25% in-office hybrid (Boston, MA; Orlando, FL)

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BECAUSE WE CARE, WE OFFER: 

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

The posted salary range reflects the minimum and maximum target for this position’s compensation grade and represents a blended range across our three hub locations: Florida, Massachusetts, and Wisconsin. Within this range, individual compensation is determined based on a variety of factors, including but not limited to job-related skills, experience, and education. This range may also be adjusted based on geographic location and market conditions. In addition to base salary, total compensation may include bonuses, incentive plans, and a comprehensive benefits package.

Position Compensation Range:

Alegeus may use AI technology during candidate interviews. The uses include recording, note-taking, and summarizing candidate interviews. The information generated by the AI technology will be used by Alegeus during the hiring process. If you wish to opt out of having AI technology transcribe your interview, please notify your recruiter in advance of the interview. Otherwise, by agreeing to an interview with us, you consent to the use of AI technology during your interview.