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Fintech • Legal Tech • Payments • Sales • Software
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Fintech • Machine Learning • Payments • Software • Financial Services
The role involves assisting customers with auto finance inquiries, guiding them through processes, and providing top-notch service via calls.
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As a Mainframe Specialist, you will be responsible for maintaining and supporting our mainframe systems, with a focus on ensuring seamless operation and connectivity. Your role will involve troubleshooting issues, collaborating with cross-functional teams, and providing exceptional support to our users. You will work closely with stakeholders to streamline processes, resolve system issues, and develop solutions that drive business growth.
Requirements
- Proven knowledge and experience working with DB2 and SQL.
- Proficiency in writing and debugging COBOL programs.
- Experience with JCL, CICS, VSAM, and other mainframe tools.
- Experience working with IBM MQ.
- Familiarity with the Software Development Life Cycle (SDLC) on mainframe systems.
- Experience supporting clearing business operations and CCP connectivity.
- Strong problem-solving skills and the ability to resolve technical issues quickly and effectively.
- Technical expertise in mainframe systems and a deep understanding of the related processes.
- Excellent customer service skills, with the ability to communicate clearly and provide regular updates to users.
- High attention to detail, with the ability to create comprehensive documentation and track errors.
- Ability to multitask and manage multiple responsibilities simultaneously.
- Strong business acumen, with an understanding of global markets, financial products, and reports.
- Experience in stakeholder management and the ability to work closely with Operations, Sales, and Trading management.
Responsibilities
- Maintain and support mainframe applications and infrastructure, including DB2, SQL, COBOL, JCL, CICS, VSAM, and other mainframe tools.
- Write, debug, and optimize COBOL programs to ensure high performance and reliability.
- Manage IBM MQ environments and ensure efficient message processing.
- Support the Software Development Life Cycle (SDLC) for mainframe systems, ensuring quality and compliance.
- Provide expert support for clearing business operations, including Central Clearing Party (CCP) connectivity, clearing, and client reporting.
- Troubleshoot and resolve technical issues, collaborating with users and other departments to provide timely solutions.
- Develop a deep understanding of the mainframe systems and related business processes to ensure efficient support and problem-solving.
- Deliver exceptional customer service by communicating effectively with users, understanding their needs, and providing clear updates on ongoing requests.
- Maintain detailed documentation, track errors, and implement changes to enhance system functionality.
- Multitask efficiently, handling technical issues from multiple customers and participating in development projects.
- Apply business acumen to understand global markets, financial products, and reports, facilitating effective communication with operations, sales, and client representatives.
- Collaborate with Operations, Sales, and Trading management to identify process gaps, system issues, and opportunities for improvement.
- Develop and implement tools to automate key processes and improve efficiency.
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
