Product Designer

Hi, We're AffiniPay!
AffiniPay is a leading fintech company, based out of Austin, Texas. As the market leader in professional services payments and practice management software, AffiniPay's tech products serve legal, accounting, architectural, engineering and construction firms. AffiniPay has been recognized as one of Inc. 5000's fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!
As a Product Designer, you'll independently own the UX for significant features, collaborating cross-functionally to discover problems and deliver user-centered design solutions that drive measurable impact.
You'll play a crucial role in defining and optimizing the user experience within our products. You'll craft intuitive user flows, design functional interfaces, and ensure consistent interactions across all product touchpoints, demonstrating a proven ability to shape impactful user experiences that are effectively deployed across product features and end-to-end journeys.
You'll collaborate closely with Product Managers, Engineers, User Researchers, Content Designers, and Key Stakeholders to translate user insights and product requirements into efficient and effective design solutions that align with user needs and business goals.
What You'll Do

• Accelerate Impact
• Translate product and business objectives into user-centered design solutions that directly contribute to product-led growth metrics (e.g., activation, retention, conversion, self-serve adoption).
• Design and iterate on features that leverage AI and automation to enhance efficiency, personalize user experiences, and deliver demonstrable customer value, contributing to key company or team OKRs.
• Launch and optimize experiences that encourage users to discover and adopt key features, driving measurable improvements in product engagement and outcomes.
• Cross-Functional Collaboration
• Partner closely with Product Managers, User Researchers, Content Designers, and Cross-Functional Stakeholders throughout the discovery, design, and development lifecycle of user flows, product features, and prototypes.
• Collaborate effectively with Engineers, providing clear specifications and ensuring accurate and efficient implementation of designs, especially for AI-powered features and automated workflows.
• Champion the User
• Develop a deep understanding of user needs and pain points across various segments, utilizing both qualitative and quantitative research methods.
• Advocate for intuitive, accessible, and consistent user-centric solutions, ensuring that features, including those incorporating AI/automation, are coherent and delightful throughout the user journey.
• Design with Expertise
• Autonomously select and apply appropriate user-centered design methods and tools (e.g., journey mapping, user flows, competitive audits, AI-powered design tools or frameworks).
• You'll contribute actively to our design system, maintain high-quality deliverables, and ensure design consistency across the product, considering the unique challenges of AI/ML driven interfaces.
• Collaborate & Influence
• Proactively partner with Product, Engineering, User Research, and Data/Product Science teams to align on goals and share insights.
• Clearly articulate design decisions, tradeoffs, and technical considerations, particularly regarding AI/automation capabilities and limitations, fostering a collaborative and data-informed design process that supports product-led growth.
• Scalability & Efficiency
• Develop design solutions that are scalable, maintainable, and optimized for team processes and impact, often by identifying opportunities for automation within design workflows or the product itself.
• Consider how design decisions contribute to a simple self-serve user experience.
• Innovation & Exploration
• Develop design solutions that are scalable, maintainable, and optimized for team processes and impact, often by identifying opportunities for automation within design workflows or the product itself.
• Consider how design decisions contribute to a lean, self-serve user experience.

About You

• A bachelor's degree in Human-Computer Interaction, Graphic Design, or a related field, and/or the equivalent of at least 2-5+ years experience in UX design.
• A strong portfolio showcasing your design skills and impact across product touchpoints (web apps, mobile apps, emails, SMS, etc.).
• Expert proficiency in industry-standard design tools (e.g., Figma, Sketch, Miro, Adobe CC, or similar tools) and working knowledge of research tools (e.g. UserTesting, Maze, Hotjar, etc.).
• Experience in partnering with a researcher and/or directly conducting user research and testing, such as 1:1 interviews, surveys, usability testing, and more.
• Excellent communication and presentation skills, with a proven ability to collaborate effectively with cross-functional teams.
• Deep understanding of user-centered design principles, usability, and accessibility applied in product design.
• Ability to articulate and defend design decisions clearly and persuasively.
• Experience working within and contribution to design systems.
• This position is preferred to sit in Austin, TX.

Bonus Points

• Experience with the fintech, legaltech or SaaS products.
• Working knowledge of AI and automation technologies.

Our Story
Founded in 2005, AffiniPay's mission is to build technology products that helps professionals focus on the work they love. As the leader in the professional payments industry, AffiniPay's products serve legal, accounting, architectural, engineering and construction firms. Our portfolio of software solutions include MyCase (Legal Practice Management Software), CASEpeer (Practice Management for Personal Injury Firms), and Docketwise (Immigration & Case Management Software). Our portfolio of payment solutions include LawPay (Legal), AffiniPay for Associations (Associations), CPACharge (Accounting Professionals), and ClientPay (Architect, Engineer, and Construction). AffiniPay's products serve over one hundred thousand users, and we are noted as one of the fastest growing tech companies in Austin, Texas. We are constantly looking for talent to join our team to continue playing a key part in unlocking our potential.
Diversity, Equity & Inclusion at AffiniPay
At AffiniPay, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.
Benefits that Benefit You!
As a people first culture, we believe it is important that our teammates are happy, healthy, and productive. In order to best support that, AffiniPay provides award-winning benefits that can make a difference in your life - right now and for the future.

• All employees receive fully covered medical, dental and vision coverage - Choose from our 2 available health plans based on what fits you and/or your family!
• Have some fur babies? - We offer them insurance too!
• RELAX and enjoy your time away with our flexible paid time off policy!
• We will help you plan for your future - 401K, or RRSP if in Canada, with a company match
• Competitive compensation packages that include mid-year and end-of-year bonuses and equity options for all full-time employees
• Health Wellness Program that includes nutrition consultations, mental health apps, and access to discounted memberships
• Have plans to grow your family? - Parental resources, including 16 weeks of paid time off for primary caregivers
• Professional development opportunities including mentorships, leadership programs and our AffiniPayU courses
• We believe it is important to give back with our Matching Gift Program and organized activities focused on donations, volunteerism and supporting the local communities throughout the country
• D&I initiatives provide educational opportunities regarding multicultural issues, tolerance, and celebrating diversity among our entire staff
• An incredible, in-office experience at our headquarters in Austin and San Diego including free lunch delivery, a fully stocked kitchen, and some "sweet" surprises for those afternoon pick-me-ups

Security Advisory
Our hiring teams at AffiniPay are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the AffiniPay domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.