Provide strategic coverage for high-net-worth members by designing bespoke itineraries, coordinating luxury accommodations and transport, managing multiple concurrent trips, serving as primary contact during planning and execution, and collaborating with senior advisors to enhance member travel experiences.
Marchay is an exclusive membership-based luxury travel service dedicated to providing bespoke travel experiences tailored to the preferences and lifestyles of some of the world's most discerning travelers. As a recognized leader in the luxury travel industry, Marchay offers unparalleled access to premier accommodations, private homes, and exclusive experiences worldwide.
We are seeking a Luxury Travel Advisor for Strategic Coverage who will play a pivotal role in ensuring seamless travel arrangements for our members, focusing on strategic planning, personalized service, and high-level client engagement. This position involves working closely with other advisors and teams to deliver exceptional, detail-oriented travel experiences that align with our members’ distinct needs and expectations.
Key Responsibilities:
- Collaborate with Senior Advisors to provide strategic coverage in managing a portfolio of high-profile luxury clients.
- Assist in developing and refining bespoke itineraries that reflect members’ preferences and lifestyle.
- Coordinate bookings and logistics across multiple touchpoints including private villas, luxury hotels, transportation, and curated experiences.
- Serve as a primary point of contact for members during travel planning and execution stages, ensuring consistent and personalized communication.
- Maintain up-to-date knowledge of the luxury travel market, emerging destinations, and industry trends to provide insightful recommendations.
- Manage multiple trips simultaneously with excellence in organization and attention to detail.
- Contribute to continuous process improvements and team collaboration to enhance the member travel experience.
Requirements
- Minimum of 3+ years of experience in luxury travel advisory or a similar role within the travel industry.
- Proven ability to manage high-net-worth clients and deliver exceptional customer service.
- Strong organizational skills with the ability to handle multiple projects and trips concurrently.
- Excellent communication and interpersonal skills, adept at building and maintaining client relationships.
- Proficiency in CRM systems and familiarity with luxury travel booking platforms.
- In-depth knowledge of luxury accommodations, private villas, premium air travel, and exclusive experiences.
- Ability to work flexible hours, primarily within the Eastern Time Zone.
- Experience collaborating in a team-oriented environment with a proactive approach.
- Bonus: Experience with Sabre GDS, Salesforce, or other travel technology systems.
Benefits
- Competitive Compensation: Annual salary with a performance-based, discretionary bonus
- Comprehensive Benefits: Fully covered medical, dental, and vision insurance
- 401(k) Plan: Access to our retirement savings program
- Generous Time Off: Ample PTO plus company holidays to recharge and reset
- Career Growth: Opportunity to develop toward a senior finance leadership role, with increasing ownership of P&L, budgeting, and strategic decision-making over time
- Flexibility: Remote work environment with the ability to manage your schedule effectively
- Innovative Market Leader: Join a forward-thinking company with a proven track record, backed by the influence, resources, and stability to keep breaking new ground.
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