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The Security Detection Engineer Manager will lead a team to design detection strategies, analyze threats, and enhance cybersecurity measures. The role requires collaboration with incident response teams and continuous improvement of detection methodologies.
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The Senior Marketing Operations Manager leads Account Based Marketing strategies, optimizing performance through data management and technology integration while ensuring campaign efficacy and account engagement.
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Are you passionate about building strong relationships with players? We're expanding our VIP team and looking for a dedicated Loyalty Manager to join us. This role is a unique blend of VIP account management and player retention, focusing on a high-value cohort of international players.
What You'll Do- Manage a portfolio of potential and existing VIP players, building meaningful relationships through calls, emails, and chat.
- Reactivate, upsell, and escalate users to the VIP level when appropriate.
- Monitor player behavior and act on key triggers like deposits, withdrawals, wins, and losses.
- Collaborate with VIP Managers, Support, and Payments teams to ensure a seamless player experience.
- Execute retention campaigns and reward offers while tracking performance.
- Maintain timely communication with players based on their activity.
- Proven experience in customer service, CRM, or user engagement.
- Excellent communication skills, both written and verbal, in English and Greek.
- Ability to build trust with players without relying on excessive bonuses.
- Familiarity with products and user behavior.
- Comfortable working with performance KPIs and analyzing user activity reports.
- Proactive, autonomous, and organized.
- Proficient with CRM tools, Slack, and other dashboards.
- Previous experience with VIP users or retention in the industry.
- Experience in a fast-paced, performance-driven environment.
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
