Legal Operations & Analytics Lead - Insurance

Make your mark in Claims Operations

Reporting directly to the Head of NAM Claim Supplier Management, the role is responsible for owning the strategy, development, and performance of AIG’s global legal matter management and vendor e-billing platforms. The role will focus on leading the management and expansion of systems across North America and Internationally, as well as leading the relationship with the relevant software providers. The role will also oversee teams for reporting and data management in relation to claim spend managed within the tools.

About the role:

This role requires four days in one of our AIG office. Key responsibilities are below.

Product Ownership & Platform Strategy

•Own the global product roadmap for the Claims Matter Management & E Billing platforms for Law Firms and Vendors.

•Leading the engagement between the AIG stakeholders and the software providers in developing use cases and delivering use cases.

•Maintain relationships with software providers and ensure they’re meeting AIG’s performance requirements.

•AIG’s Subject Matter Expert in relation to the operation and oversight of matter management and eBilling software.

Legal Spend & Data Analytics

•Leading a team who provide claim Law firm and Vendor spend across NAM and INT.

•Developing clear reporting structure and cadence for landscape spend data supporting both NAM and INT.

•Review eBilling data to help identify performance metrics which assist Claim leads in the selection and management of law firms / vendors. 

•Provide clear reports to team leaders, stakeholders and AIG claims executives.

•Support panel decisions including firm selection, consolidation, and rate negotiations.

Minimum Experience / Qualifications

•8+ years prior experience leading engagements with insurance Claim systems.

•Previous system ownership experience including user testing, interface development, and performance management.

•Knowledge of eBilling systems for Law Firms / Vendors.

•Knowledge of Claims and litigation processes / performance measures.

•Significant experience and expertise with data management, dashboard development and statistical analysis.

•Proven ability to effectively communicate data metrics and insights to key stakeholders and executives.

•Experience in managing a team and collectively achieving required goals.

•Exhibits confidence in self and others; inspires and motivates others to perform well. Excellent team building, and coaching skills.

•Advanced in MS Excel, MS Word, PowerPoint, and MS Outlook.

For positions based in NYC, the base salary range is $125,000 - $138,000. For positions based in NJ, the base salary range is $122,000 - $138,000. For positions based in Illinois, the base salary range is $120,000 - $138,000. For positions based in MA, the base salary range is $ $120,000 - $138,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: :  2026 Benefits Overview Your actual compensation will be dependent on your skills, experience, and qualifications. 

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].