At Caribou, we care about giving people financial freedom so they can focus on what’s most important to them. Today, less than two percent of Americans refinance their auto loans despite drastic increases in the cost of new and used cars. We see huge potential to help folks reduce their monthly auto expenses, as well as increase the predictability of those expenses over time. We do this by building technology to pair customers with community banks and credit unions, and ushering them through the process quickly. On average, our drivers save $130/month on their car loans while protecting their investment long term.
Caribou is led by leaders from the technology, automotive, and finance industries. We’re proud to be backed by a great team of investors, including QED Investors, Goldman Sachs, Moderne Ventures, Accomplice, Link Ventures, Motley Fool Ventures and others.
About the Role
As a Lender Success & Enablement Associate, you’ll be instrumental in both supporting our ongoing lender relationships and driving the successful onboarding of new lender partners. This hybrid role combines day-to-day partner engagement with project coordination responsibilities, ensuring a smooth implementation experience from start to finish. In this role you will keep internal stakeholders aligned, while helping our lenders go live quickly and effectively. If you thrive in a fast-paced environment, enjoy building processes, and are passionate about partner success, this role is for you.
In this role you will…
- Support the daily management of lender relationships by providing timely updates, responding to inquiries, and conducting recurring business reviews.
- Oversee implementation timelines and deliverables to ensure lender launches are executed on time and with high quality.
- Maintain accurate lender information, including rates, programs, documentation, and operational details.
- Gather and document lender feedback, identifying recurring issues and opportunities for process or product improvements.
- Assist in preparing reports, presentations, and meeting materials, both to be viewed internally and externally.
- Monitor lender performance metrics and track engagement throughout the lender lifecycle.
This role can be based out of our Caribou office in Denver, CO, or remotely in an approved state, with a preference for the Phoenix or Denver*. Occasional travel (up to 5-10%) may be required for client visits, conferences, or team meetings.
About You
You, like us, are driven to achieve your goals. At Caribou, we have just three core values: Give a damn. Velocity. Make the assist. We’re motivated. We race towards our goals. And we help each other along the way.
- 2+ years of professional experience, preferably within the credit union, banking, or financial services industry.
- Familiarity with consumer auto loans or related financial products is a plus.
- Strong communication and relationship management skills.
- Detail-oriented with strong organizational skills.
- Comfortable working in a fast-paced, collaborative environment.
- Proficient with CRM tools (like Hubspot) and Google Office.
How we will take care of you
Everyone at Caribou is a valued team member. Our compensation and benefits package includes:
- Competitive compensation: $64k - $80k
- Eligible for annual performance-based incentive
- Equity options
- 401k savings program
- Generous paid time off including: Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents.
- Robust wellness benefits including company-paid plans for health, dental, vision, mental health, disability and basic life insurance.
- Optional benefits to suit your individual circumstances such as HSAs, FSAs, supplemental life and medical insurance, and pet insurance.
- Up to $1,000 per year for eligible professional development expenses.
We come from all walks of life and are joined together by our shared values, which guide our work and how we work together.
- Give a damn. What we’re doing matters. We show up determined to deliver results, and we love it.
- Velocity. We’re intentional about where we’re going and we race towards it.
- Make the assist. We have diverse strengths. We offer and ask for help so we all win.
Caribou is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, pregnancy status, marital status, military or protected veteran status, genetics, or any other characteristic protected by law. This position is not restricted solely to the responsibilities listed above, and the scope and responsibilities are subject to change. A pre-employment background check is required as a condition of employment.
*Caribou does not currently have employee operations in AL, AK, AR, CT, DE, GA, HI, IA, ID, IN, KS, KY, ME, MI, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, UT, VT, WV, WY.
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