Learning Management System Specialist, Learning & Development - Hybrid AZ

Join BWH Hotels – Where Passion Meets Purpose

At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.

Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

Job Purpose

The Learning Management Systems (LMS) Specialist is responsible for the administration, maintenance, and optimization of the organization’s LMS. This role within the Learning & Development (L&D) team ensures a seamless user experience, accurate reporting, and effective delivery of learning programs by partnering with business stakeholders. Supports the organization by assisting in coordination of LMS training programs, courses, or other instructional material or educational tools.

Key Responsibilities

• Contributes to member and organizational value by supporting training programs via the LMS for member property owners, general managers, department managers, line-level and headquarters staff.   Facilitates system support and trainings for General Manager programs.
• Ensures consistency across operations by delivering solutions targeted at member hotels, corporate employees, or clients of the organization.    Enables use of the training systems and facilitates live training production, including some program administration.
• Ensures training content is accurate and thorough by collaborating with subject matter experts.  Enhances systems, processes, and policies by evaluating the results of training programs and assisting in implementing changes to better meet training goals.  Identifies problems and revises procedures.  Assists in developing user learning management system acceptance criteria, test plans, and participates in user acceptance testing.
• Acts as the liaison between the Learning & Development department and general member-base with their LMS training needs. Provides training and reporting to users, supervisors, administrators, and others who interact with the learning and training systems.
• May act as project manager for small projects as assigned.
• Ensures that any e-learning third party content is accurate to the designated audience; that it is implemented and integrated in the learning systems.
• Accurately tracks new, deleted, and revised items and ensures proper documentation of the events in the learning systems.
• Protects the Company by handling sensitive business information with appropriate confidentiality.

Preferred Experience and Education

• Strong background in computer technology and/or use of learning management systems preferred; knowledge of audio/video production and processes highly recommended. Hospitality industry experience preferred.
• Bachelor’s degree in hotel administration, education, business or related field or equivalent travel, hospitality or LMS and audio/video-related experience.

Required Knowledge and Skills

• Intermediate proficiency in MS Office Suite. May require advanced proficiency in one or more specific applications.
• Strong presentation skills.
• Understanding of databases and their relationships.
• Ability to manage multiple projects and recommend process improvement.
• Basic to advanced knowledge of learning technologies ranging from LMS to web-enabled learning solutions in the context of effective instructional design and performance support
• Basic to advanced knowledge of audio/video production for virtual environments preferred.
• Receives operational guidance on duties, service standards and goals.
• Exhibits personal characteristics and professional standards that serve as a role model for others.
• Familiar with relevant policies, procedures and guidelines specific to job.  Demonstrates proficiency in functional and technical skills needed to succeed in job.
• Conveys and obtains information both internal and external to the department.  Shares new concepts and approaches with others.
• Uses written verbal or electronic skills to communicate effectively with a variety of levels in the organization.
• Resolves familiar problems and understands process flow.  Makes good decisions based on analysis, experience and judgment.

Work Location and Schedule

• This is a hybrid position, requiring onsite presence Mondays, Wednesdays and Fridays at our Global Operations Center, with the option to work remote on Tuesdays and Thursdays.  This hybrid model fosters intentional collaboration, teamwork, connection, and productivity, while still providing flexibility and work life balance.  The office address is 20400 N 29th Avenue, Phoenix, Arizona 85027.

Travel

• May travel up to 10%.

This position is not eligible for immigration sponsorship. 

Benefits Summary for Full-Time Employees  

· Medical/Dental/Vision available day one 

· Vacation/Sick- accruals start day one 

· Paid company holidays and personal holidays to celebrate what’s important to you  

· 401K - company contribution and match (U.S.) 

· Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada) 

· Employee discounts/hotel discounts 

· Free financial and health wellness programs 

· Tuition Reimbursement 

Equal Employment Opportunity

BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.