Merchant Call Center Sales Specialist

About this role:
Wells Fargo is seeking a Merchant Services Account Manager who is responsible for maintaining and growing relationships with merchant services clients. These individuals will have frequent interactions with clients to understand and meet their needs. Learn more about career areas and lines of business at wellsfargojobs.com .
In this role, you will:

• Provide strategic account management for a designated portfolio of customers in the payments processing industry, delivering deep subject matter expertise and high-touch servicing to ensure client satisfaction and retention.
• Achieve companywide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction
• Establish and maintain a sound internal partnerships with respective teams through on-going collaboration and communication
• Prepare and deliver quarterly business reviews and analysis on strategic client relationships, as well as provide compelling industry updates to support client's merchant processing environment.
• Guide Merchants through complex projects and compliance mandates
• Be a subject matter expert (and stay updated) on all merchant services products and the associated processes to support them.
• Act as a principal point of contact for all servicing and operational matters to internal partners, and as the primary servicing contact for the client relationship on behalf of Merchant Services
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Required Qualifications:

• 2+ years of Merchant Services Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Preferred previous merchant services acquiring experience
• Experience presenting complex information to prospects and clients
• Thrives in a dynamic, fast-paced environment
• Excellent verbal and written communication skills
• College degree or equivalent

Job Expectations:

• Ability to travel up to 5%
• This position is not eligible for Visa sponsorship
• This position offers a hybrid work schedule

Posting Locations:

• 401 Las Colinas Blvd W - Irving, TX
• 2700 S. Price Rd. - Chandler, AZ

Pay Range:

• $68,000-$104,000 Annually

Posting End Date:
28 Apr 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.