Lead Technology Project & Program Manager - Business Transformation

Lead Technology Project & Program Manager - Business Transformation 

Summary

This is an exciting opportunity to join a healthcare information technology business in the role of Lead Technology Project & Program Manager - Business Transformation. The Lead Technology Project & Program Manager will work closely with cross-functional business partners to define business needs and produce solutions in support of Health transformation initiatives. He/She must understand and document current state processes, work with business partners to redesign those processes, and ultimately translate them to end-state targets. The Lead Technology Project & Program Manager will also play an active role as an internal change agent ensuring adoption of new processes and systems throughout the organization. The Lead Technology Project & Program Manager is an informed leader that makes timely decisions within a high energy, fast-paced environment. This is a tremendous opportunity for someone with a passion for improving business results by transforming the business systems and processes of a leading healthcare information technology company.

Essential Duties and responsibilities

• Engage and lead customers, project teams, and service partners in the development and implementation of specific technology solutions that are aligned with the overall company and Health strategies
• Leverage Lead to Revenue expertise to conduct Business Analysis, process redesign, and overall solution design, in collaboration with subject matter experts in relevant business domain areas
• Identify, document, and communicate business challenges and needs for use in design and implementation of business solutions
• Analyze, model, optimize, and implement business processes and process flows, information and information flows, and business rules
• Identify and leverage appropriate technology and applications to quantifiably improve business operations
• Effectively manage expectations from business and engage technical teams to drive results
• Facilitate project intake and cross-functional prioritization; collaborate with Product Owners to prioritize backlogs for technical implementation, ensuring requirements are implemented in the final product
• Work closely with scrum teams in the implementation of system solutions, supporting development and testing as needed
• Drive solution adoption by applying effective Change Management principles throughout project lifecycle
• Track solution performance to ensure expected outcomes are achieved
• Provide system support and training as needed
• Performs other duties and responsibilities as required

Profile

• Domain expertise with Lead to Revenue processes in Healthcare, Health IT, or related industry
• A minimum of 7 years relevant work experience in IT or related field
• A minimum of 5 years experience as an analyst on complex transformational technical projects, performance improvement, and/or operational turnaround programs
• Experience with business process redesign and workflow tools (Visio highly desired)
• Excellent interpersonal and communications skills with a demonstrated ability to interact with high level non-technical stakeholders as well as technical development teams in a global environment
• Experience working with cross functional teams comprised of internal resources, shared enterprise resources and 3rd party vendors / implementation partners
• Proven ability to influence cross-functional teams without formal authority
• Conflict management skills including the ability to work with and resolve conflicting needs and requirements
• Ability to analyze data, properly articulate and take proactive action on risks and dependencies
• Ability to comprehend and communicate technical concepts
• Possess a sense of accountability and pride for delivering on time and on budget with expected quality
• Strong organization skills, ability to prioritize in the face of multiple project demands and focus on critical details
• Strong interpersonal leadership skills and ability to commit, influence, motivate and successfully manage teams while working in a matrix / dotted line management structure, teams are not direct reports
• Ability to learn new concepts/hardware/technologies quickly
• Excellent meeting management, presentation, and facilitation skills
• Lean Six Sigma Green Belt highly desirable
• Experience with NetSuite, Salesforce CRM, and Salesforce CPQ highly desirable
• Experience with Change Management methodologies desired
• Familiarity with Agile and SDLC
• Customer focus and service orientation
• Bachelor’s degree in computer science, IT or related field

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. 

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.