Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
We are seeking a highly skilled and innovative Lead Salesforce Developer to join our dynamic team. This role is crucial for leveraging the Salesforce platform, particularly in integrating advanced Agentic workflows and Artificial Intelligence (AI) capabilities. The ideal candidate will possess deep expertise in Salesforce development, architecture, and a proven track record of implementing intelligent, self-optimizing systems. This is a unique opportunity to shape the future of our customer engagement and operational efficiency using cutting-edge technology.
A day in the life (Responsibilities)
- Salesforce Architecture & Development: Lead the design, development, and implementation of complex, scalable solutions within the Salesforce platform (Sales Cloud, Service Cloud, Experience Cloud, etc.) using Apex, Lightning Web Components (LWC), Visualforce, and other Salesforce technologies.
- Agentic System Integration: Design and implement "Agentic" workflows—autonomous, goal-driven AI systems—to automate complex business processes, such as intelligent routing, proactive customer service, and dynamic workflow adjustments.
- AI/ML Integration: Integrate various AI/ML models (e.g., Einstein GPT, external LLMs, or custom models) with Salesforce using platform features and APIs to drive predictive analytics, personalization, and intelligent decision-making.
- Technical Leadership: Mentor and guide a team of Salesforce developers, conducting code reviews, establishing best practices for SDLC (Software Development Life Cycle), and ensuring high-quality, maintainable code.
- Collaboration: Work closely with Product Managers, Business Analysts, and Stakeholders to translate business requirements into technical specifications and deliver innovative solutions.
- Deployment and Governance: Manage release cycles, deployment processes (using tools like Azure DevOps, GitLab, or Copado), and maintain platform health, security, and governance standards.
- Stay Current: Continuously research and evaluate new Salesforce features, industry trends, and advancements in AI/Agentic technologies to recommend and implement relevant improvements.
What you'll need to thrive (Requirements)
- Experience: 8+ years of experience in Salesforce development with at least 2 years in a Lead or Senior role.
- Certifications: Active Salesforce Certified Platform Developer II, and Certified Application or System Architect is highly preferred.
- Technical Skills:
- Expert proficiency in Apex, LWC, SOQL/SOSL, and advanced configuration.
- Deep understanding of Salesforce Governor Limits, best practices, and enterprise-level architecture patterns.
- Proven experience integrating Salesforce with external systems using REST/SOAP APIs, Platform Events, and Workato, Mulesoft or similar middleware.
- AI/Agentic Experience: Direct experience developing or integrating AI-driven features (e.g., Natural Language Processing, machine learning models, autonomous systems) within the Salesforce ecosystem.
What will help you stand out (Nonessential Skills/Nice to Haves)
- Experience with advanced DevOps practices for Salesforce (CI/CD pipelines, automated testing).
- Knowledge of data modeling and management in large-scale Salesforce environments.
- Familiarity with other Cloud platforms (AWS, GCP, Azure) and their AI services.
- A portfolio or demonstrated history of contributing to open-source projects or speaking engagements on Salesforce, AI, or Agentic systems.
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Top Skills
Toast Boston, Massachusetts, USA Office
Toast’s headquarters is located in the heart of the Seaport District. Toasters are surrounded by art, culture, and delicious cuisine in one of the most bustling neighborhoods in Boston.
Early Careers
Toast's Early Careers program is designed to launch students' careers by integrating them into the company's vibrant culture and impactful work. Interns and co-ops are treated as full-time Toasters from day one, given meaningful projects, and provided with mentorship from industry professionals. The program emphasizes hands-on learning, collaboration across teams, and the autonomy for students to develop and showcase their skills, supported by consistent feedback. Toast offers opportunities across various departments, including technical roles like Software Engineering and Data Science, as well as non-technical roles such as Human Resources and People Operations.
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