Lead, Sales Operations

About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.
The Lead, Sales Operations will report to the Director, Sales Operations and will be responsible for driving change across the America's by optimizing sales processes, implementing strategies, and ensuring alignment between sales and other functional areas. The Sales Operations Lead works closely with senior sales, strategic sales & analytics, category planning, and operations teams to ensure that sales initiatives align with the company's growth objectives and deliver exceptional results.
Key Characteristics

• Rarely Satisfied - Has a burning desire to win, driving themselves and others to push for personal, daily improvement

• Progress Over Perfection - Makes quick, daily progress and continuously adapts to achieve iterative results rather than requiring perfect planning

• Details Make the Difference - Strives to fully understand the situation, opportunity, or problem, learning what might be below the surface as to get ahead of it

• Winning is a Team Sport - Collaborates with many cross-functional colleagues to collectively win, understanding and appreciating that differences exist between cultures around the globe as it relates to attitudes, values, perceptions, preferences, and behaviors

• Communicates for Impact - Communicates effectively, honestly, and directly with others via verbal and written communication, asking bold questions of colleagues and leaders

• Operates with a spirit of continuous inquiry; open to challenges and demonstrates a deep understanding of possible directions and tactics, deploying personal creativity to tackle tough problems

• Demonstrates strong problem-solving and critical-thinking skills, with the ability to synthesize complex data, connect insights across functions, and translate findings into actionable recommendations

• Nimble, agile, and resourceful; turns challenges into opportunities; goes beyond highlighting problems and shows up with a mindset to solve every problem and presents possible solutions

• Leads cross-functionally, with an unsatiable curiosity and desire to find mutually beneficial solutions which motivate and satisfy stakeholders

• Enjoys the freedom to learn and grow in a passionate environment

• Manages many projects and tasks at once while meeting or exceeding deadlines

• Embraces transparency and shifting priorities while learning from each decision

• Demonstrates a keen ability to influence others without direct authority

Key Responsibilities

• Develop and implement sales operations strategies aligned with overall business objectives, including sales planning, forecasting, and POS attainment

• Drive improvement to forecasting process to accurately and more efficiently predict future revenue and resource requirements

• Drive accuracy of the sales forecast through

• Support Information / Technology service partners in the selection, implementation, and management of sales technology solutions, such as sales forecasting tools, sales analytics tools, and sales automation software, to enhance sales effectiveness and efficiency

• Drive the adoption, change management, and use of new tools across the sales organization

• Sales Process Optimization: Evaluate and optimize sales processes to enhance efficiency, effectiveness, and scalability. Identify bottlenecks and implement solutions to streamline workflows and improve sales productivity

• Latin America: Expand all of the above to Mexico and the rest of Latin America as the business grows and expands

Qualifications

• Bachelor's degree in business, economics, or a related field. Master's degree preferred

• 5+ years of experience in program management, change management, or process implementation in a regional or global sales context

• Strong analytical and problem-solving skills, with the ability to manipulate and interpret complex data and make informed decisions

• Prior experience in sales with consumer products/consumer durables is preferred

• Ability to work cross functionally and under pressure

• See change as an opportunity not roadblock

• Advanced Microsoft Office and AI skills

• Strong verbal and written communication skills

• Exceptional interpersonal skills to build, develop and maintain solid relationships

Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.
Pay Range
$117,000-$143,000 USD
Our Culture
At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
SharkNinja Candidate Privacy Notice

• For candidates based in all regions, please refer to this Candidate Privacy Notice.
• For candidates based in China, please refer to this Candidate Privacy Notice.
• For candidates based in Vietnam, please refer to this Candidate Privacy Notice.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [email protected]