Lead Platform Reliability Engineer

Within the Manulife / John Hancock Global Wealth & Asset Management (GWAM), the Platform Services group reports to the Director of Platform PaaS Services.

The Lead Reliability Engineer (Director level but individual contributor) is responsible for managing our Azure Kubernetes Services, Azure PaaS, CI/CD pipeline, platform roadmaps to delivery, and accountable for platform efficiencies.  Act as Subject Matter Expert on platform for internal clients and teams within the organization. Lead KPI development, and drive implementation of best practices.  Champion adoption of standards around platform management, compliance, and security patterns. 

Optimizing product performance and in turn maximizing business value of the platform.  Plan and lead platform evolutions, including upgrades and feature enhancements by working in collaboration with internal stakeholders and vendors.

Ownership of customer issues from inception to resolution. Assist in investigation and resolution of all client, product/platform issues in a multi-vendor environment. Manage multiple cases involving a variety of technologies, protocols, and equipment.  Responsible for consistent delivery of product services on a 24/7 basis within well-defined Service Level Agreement.

Work location: Boston - USA or Toronto - Canada or Waterloo - Canada or Halifax - Canada

Work arrangement: Hybrid - 3 days from nearest office, 2 days from Home.

Remote working option is not available.

Position Responsibilities:

Lead Reliability Engineer will advise and implement for Platform Services on Azure Kubernetes Services, Azure PaaS, CI/CD pipeline, and platform roadmaps. Proactively assist in the management of Azure subscriptions and services, while reporting to Senior Managers and above.

• Be involved in the Azure financial management/cost savings

• Strong experience in AKS and Azure platform is required

• Contribute to the development of your own and team’s technical acumen

• Develop strategies to solve complex technical challenges

• Assist in the management and delivering of large projects

• Mentoring and knowledge sharing within GWAM

• Continue to develop internal relationships

• Upgrades planning and management

• Governance of Security Model and Risk Solutions transition to operations.

• Third party solutions deployment

• Collaborate with key stakeholders, other IS groups, operational support teams and vendors to ensure GWAM segment requirements are understood.

• This role being a individual contributor role at the Director level, requires leadership strength and capabilities

Required Qualifications:

• Minimum 10+ years industry experience is required

• At least 5 + years with specific hands-on experience in the support and administration of Azure. Deep experience with Azure architecture, best practices and the AKS/IAAS/PAAS/CICD pipeline eco-system, in-depth understanding of constraints of various Azure Services (Azure PaaS: AKS, ASE, DataBricks, ADL, Redis, KeyVault, Functions, Synapse, ML, New Relic, DEVO, Azure Monitor)

• Experience working with Agile methodologies and DevOps (CI/CD, Terraform, Jenkins, GitHub, GitHub Actions, Helm, Flux)

• Broad knowledge of other related technical disciplines: Operating systems. middleware, database, capacity, performance management (SQLMI, MongoDB, Cosmos DB)(Load balancer: ISTIO, Azure ILB, NGINX)

• Ability to effectively communicate, cooperate, and collaborate; ability to lead and influence technical peers and decision makers

• Knowledge of financial models and budgeting; ability to estimate the financial impact of technology alternatives and to balance costs against benefits.

• Strong communication skills

Preferred Qualifications:

• University degree (Computer Science or related discipline preferred) or equivalent experience.

• 5 + years of experience in a large, multinational organization, experience within financial services or insurance industry preferred.

• Advanced Microsoft Azure certification(s) are highly preferred

• Knowledge of emerging technologies and vendor landscape; ability to quickly comprehend the functions, capabilities, and impact of new technologies.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

For Hiring in Boston - USA, Base Salary range: $127,330 USD - $181,900 USD (mid-point) - $236,470 USD

#LI-JH

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.