The Lead, Customer Adoption Manager at Coupa oversees the CAM Americas team, guides customer engagements, and drives platform adoption to ensure customer success through strategic direction and strong client relationships.
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Lead, Customer Adoption Manager at Coupa:
Our Customer Adoption Teams work closely with Coupa Customers globally to continue to increase adoption, maximize value & drive best practices, ensuring our Customers get the greatest value from their Coupa platform.
We are looking for a Lead, Customer Adoption Manager to join our already highly skilled team. This is a key role as part of our wider Value Services organization. The successful candidate will share our team's passion for ensuring customer success and will be offered career development opportunities within one of the fastest growing software companies in the world.
What You'll Do:
- Lead and oversee a portion of the CAM Americas team, providing guidance, mentorship and supporting team members through their engagements and development.
- Help set the strategic direction of the CAM Americas team by assisting in sales and renewal discussions, while maintaining appropriate financial goals.
- Manage the CAM engagement with a customer using strong project management practices while developing solutions to business problems
- Taking ownership of your customer’s continued success by ensuring accurate adoption of the platform
- Engaging customers in enlightened business need discussions versus feature/function basics. Continually drive customers toward their strategic goal
- Providing a strong technical understanding of our product with the ability to discuss and demonstrate the Coupa platform and how it may be configured to meet a customer’s business needs
- Developing standard processes/solutions and be a champion for their adoption
- Forging strong partnerships with customers and colleagues
- Working towards becoming a Subject Matter Expert (SME)
- Building and/or improving templates, training and presentations both internally and for customers
- Handling customers where up to 15% of your time may include travel
What You Will Bring to Coupa:
- Proven experience in Procurement, Procure to Pay, Source to Contract, Sourcing and Category Management, or Accounts Payable
- Experience with Software as a Service is a must
- Good background in customer/client management
- Strong communication skills including professional writing skills, verbal skills and experience presenting to customers
- Strong organizational skills and problem-solving abilities
- Analytical thinking
- Ability to work in a team environment and share standard methodologies regularly
The estimated pay range for this role is $128,000 - $166,500
The starting salary for the successful candidate will be based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
Top Skills
Procure To Pay
Procurement
Software As A Service
Source To Contract
Coupa Boston, Massachusetts, USA Office
53 State Street Suite 1205, Boston, MA, United States, 02109
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