The Key Account Specialist/Manager manages key client relationships, addresses inquiries, analyzes client needs, monitors deliveries, conducts performance reviews, prepares quotations, and identifies growth opportunities while ensuring timely billing and support for business objectives.
About UniUni
UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually across Canada and is rapidly expanding in the United States. Founded in 2019, UniUni’s tech-driven innovation and crowdsourcing delivery model offer fast, economical, and reliable services to local, national, and international e-commerce clients.
What Do We Offer?
At UniUni, we provide exciting opportunities for employees to grow and achieve their career goals. We value both lateral moves and vertical promotions—believing that all roles should enhance your skills, broaden your experience, and help you build a rewarding career. If you are ready to join UniUni’s dynamic team, work hard, and have fun doing it, we invite you to apply and become part of our success story.
Responsibilities
- Assist the Key account manager in supporting the company to maintain a high-quality standard in the industry, solving concerns from the company’s key clients, and analyzing and preparing reports as needed.
- Develop an in-depth understanding of the needs and requirements of important clients and prepare tailored solutions.
- Prepare customized quotations for targeted accounts by applying the pricing policy and utilizing market intelligence.
- Create and maintain customer SOPs for key account clients.
- Conduct regular performance review meetings with Key Account clients.
- Track and trace the status of parcels and provide updates to Key account customers.
- Generate weekly and monthly performance reports on delivery/dispatch rates for key accounts.
- Analyze data and identify the underlying causes for any issues based on tracking and tracing reports from key account customers.
- Prepare and send AR billing invoices/statements to customers on a weekly basis and follow up on any late payments.
- Review claims submitted by Key Account Customers.
- Take on additional tasks as assigned.
- Provide backup support to other team members when necessary.
Qualifications
- Bachelor’s degree in Business, Logistics, or a related field; MBA preferred.
- Minimum of 2 years of experience in business development or sales within the logistics industry (specifically small parcel last mile delivery).
- Proven track record of achieving business growth and revenue targets.
- Strong negotiation, communication, and interpersonal skills.
- Ability to analyze data and market trends to drive strategic decisions.
- Proficiency in CRM software and Microsoft Office Suite.
- Willingness to travel as required..
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