Lead strategic account planning and executive relationships to retain and grow enterprise customers. Drive business reviews, identify expansion opportunities, oversee KPIs, resolve complex issues, and coordinate cross-functional teams to deliver technology-enabled supply chain and logistics solutions.
Responsibilities
- Develop and execute strategic account plans that drive customer retention and revenue growth.
- Build and maintain executive-level relationships, serving as a trusted advisor and primary strategic contact.
- Lead business reviews, executive alignment meetings, and quarterly business reviews (QBRs) to evaluate performance, identify opportunities, and maintain strategic alignment.
- Partner with customers to develop growth roadmaps, innovation strategies, and continuous improvement initiatives.
- Identify, qualify, and pursue expansion opportunities across services, business units, geographies, and solution offerings.
- Own customer performance metrics and KPIs, delivering insights and recommendations that improve operational and financial results.
- Lead resolution of complex business challenges while balancing customer needs with organizational objectives.
- Collaborate with Operations, Sales, Finance, Solutions Design, IT, Engineering, and Implementation teams to ensure successful customer outcomes.
- Translate customer goals, challenges, and priorities into actionable internal strategies and resource plans.
- Champion digital transformation, automation, and technology-enabled solutions that increase customer value and operational efficiency.
- Monitor account health, identify retention risks, and implement proactive mitigation strategies.
- Drive account forecasting, revenue planning, and strategic growth initiatives.
- Represent the organization in executive sponsor programs, customer strategy sessions, industry events, and other high-visibility engagements.
- Provide market intelligence, industry insights, and competitive feedback to support business planning and solution development.
- Promote a customer-centric culture by influencing and aligning cross-functional stakeholders around account objectives and customer commitments.
- All other duties as assigned to meet evolving business needs.
Qualifications
- Education: Undergraduate degree in a related field from an accredited college or university required.
- Certification/Licensure: Professional certifications such as CSCMP, APICS/ASCM, or similar credentials preferred.
- Experience: 8+ years of progressive experience in strategic account management, enterprise customer success, business development, or related customer-facing leadership roles.
- Proven success managing complex customer portfolios with annual revenues of approximately $15M to $50M+ while consistently achieving retention and growth objectives.
- Deep expertise in logistics, transportation, supply chain management, contract logistics, warehousing, distribution, or related industries.
- Demonstrated success developing and executing account growth strategies that drive revenue expansion, customer retention, and profitability.
- Strong executive presence with the ability to influence, negotiate, and build credibility with senior leaders internally and externally.
- Experience leading cross-functional teams and driving alignment across Sales, Operations, Finance, IT, Solutions Design, Engineering, and Implementation functions.
- Experience supporting customers in complex industries such as life sciences, aerospace, automotive, high-tech, industrial manufacturing, consumer goods, or related sectors preferred.
- Exceptional analytical, communication, presentation, and relationship management skills with a consultative approach to problem solving.
- Demonstrated discretion and confidentiality in handling and protecting sensitive information.
- Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.).
- Environment: Remote; must be comfortable with travel for related meetings/events.
#LI-RA1 #LI-Remote
Similar Jobs
Beauty • Robotics • Design • Appliances • Manufacturing
Manage day-to-day relationships with key retail partners to drive revenue and profit. Develop and execute omni-channel promotional and joint business plans, launch new products, negotiate agreements, analyze POS and sales data, forecast stock levels, and identify competitive threats. Collaborate with cross-functional teams (marketing, supply chain, category, finance) to increase market share.
Top Skills:
ExcelOutlookPowerPointWord
Beauty • Robotics • Design • Appliances • Manufacturing
Manage day-to-day relationships with assigned retail partners to drive revenue and profit. Lead promotional, marketing and joint business plans, pitch and launch new products, negotiate agreements, analyze POS and sales data, produce forecasts and reports, and coordinate cross-functional teams to grow market share.
Top Skills:
ExcelOutlookPosPowerPointWord
Beauty • Robotics • Design • Appliances • Manufacturing
Manage day-to-day relationships with assigned retail partners to drive revenue and profit. Lead promotional, marketing and joint business plans, pitch and launch new products, negotiate programs, analyze POS and sales data, forecast stock levels, prepare business reviews, and communicate competitive insights while collaborating cross-functionally (marketing, supply chain, category, finance).
Top Skills:
ExcelOutlookPowerPointWord
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
