Key Account Inside Sales Support Representative (61290)

General Position Summary

The Key Accounts Inside Sales Support Staff is responsible for providing essential support for the Key Accounts Inside Sales Representatives that work with our National Key Account customers.

Essential Functions / Major Responsibilities include but are not limited to:

• • Enter orders into Oracle and / or Salesforce. This involves placing the order, setting up the appropriate delivery method and ship date, and verifying the status of the order and delivery. Responsible for obtaining missing information and following up with the Inside Sales Representative regarding any PO related matters.
  • Work with the Insides Sales Representative to troubleshoot and resolve customer inquiries regarding order status.
  • Provide information to Inside Sales Representative regarding inventory levels, shipping and tracking and other order related tasks.
  • Monitor and track incoming backordered products to ensure that orders ship complete and on time. Keep the Inside Sales Representative and the Distribution Centers up to date on the status of those units.
  • Assist Inside Sales representative with all aspects of entering and shipping Purchase Orders through Salesforce and Oracle.
  • Assist Inside Sales Representative with freight and install quotes.
  • Manage Install Cases in Salesforce for orders that require Install, as well as work with the Install Coordinator or Customer Experience Leads in the service team to coordinate and work through installations.
  • Assist with escalations such as gathering information when a customer claims to be missing product, when a customer receives too much product, when product delivers damaged, or when the customer receives incorrect product.
  • Update and maintain the Key Accounts Spreadsheet and help the Key Accounts team prepare for the weekly Key Accounts Meeting.
  • Perform various data entry functions throughout the day.
  • Provides support to other team members when needed.
  • Additional duties may be assigned.

Specific Job Requirements include but are not limited to:

• • • Must have excellent attention to minor details, ability to prioritize and multitask, and work with a sense of urgency.
    • Ability to exhibit exceptional verbal and written communication skills along with a strong work ethic.
    • Must have exceptional organizational and time management skills and maintain a professional demeanor.
    • Needs to maintain a high level of energy and enthusiasm while working in a team atmosphere.

Education and Experience Requirements:

• • • Excellent computer skills, including a high level of proficiency with MS Office, specifically MS Excel
    • High school diploma or equivalent
    • Data entry and customer service experience preferred

            Job Specific Competencies

• • • Customer Focus - Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.
    • Dependability - Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
    • Productivity - Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow.
    • Teamwork - Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.
    • Communication - Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.

            Working Conditions

The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items - The employee is occasionally required to stand, walk, sit, and reach with hands and arms; and stoop, kneel, crouch, or crawl. Requires the ability to move around and maneuver products when necessary. Occasionally lifts and carries items weighing up to 15 pounds
• Walking and Standing - Requires moving around
• Requires corrected vision and hearing to normal range
• Requires working under stressful conditions or working irregular hours

            Work Environment

Work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions: work performed in an office environment. Involves frequent interaction with internal and external customers. 

Position Status

Level:                    Staff

FLSA:                    Non-Exempt

Supervises:           N/A

This job description reflects management’s assignment of essential functions. It is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the employee might differ from those outlined in the above job description and, other duties as assigned, might be part of the role. It does not restrict the tasks that may be assigned nor is it considered a contract of employment overriding at-will employment.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Core Health& Fitness is an equal opportunity employer that does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, gender expression, creed, disabled veteran status, marital status, or Vietnam-era veteran status. If you are a person with a disability and you need assistance in applying for a position with Core Health & Fitness, please contact our Human Resources department at [email protected] and direct assistance will be provided.