Key Account Director

Job Description

Ready to build something extraordinary — one brick, one strategy, and one big idea at a time? As Key Account Director for one of our top North American key accounts, you'll lead a dynamic cross-functional team across sales, marketing, eCommerce, and operations to drive meaningful growth and unlock the full potential of our partnership. So, are you ready to turn bold visions into bottom-line results (and have some fun while doing it)?

Core Responsibilities

Business Leadership: Operate as the General Manager for a top key account business in North America serving as the execution leader of a cross-functional team spanning sales, marketing, eCommerce and operations – key focus areas:

• Drives mutual value creation for both the LEGO® Group and the customer. Responsible for the definition and delivery of joint-business plans which deliver upon shared strategic objectives, while capitalizing on the customer’s unique value proposition and shopper base.

• Drives cross-functional collaboration across the Business Unit, working with the cohort of Key Account Directors. Be leader inspiring and driving the success of others, whilst representing a comprehensive market approach in shared decision making forums.

• Innovates upon go-to-market principles to deliver a highly integrated and ambitious commercial & promotional plan

• Consistently demonstrates strong leadership capabilities, including coaching and development within a high-performing team, contributing to an environment of accountability, inclusion and continuous development.

Results Orientation: Accountable for delivering on key objectives to drive sustainable commercial growth.

• Owns the management of the customer P&L across functional areas with a keen focus on and understanding of both The LEGO Group’s and the customer’s economics to drive profitable growth and improved productivity.

• Takes a data driven approach to performance measurement, with intellectual curiosity serving as the central tenent. Tracks key critical metrics and performance to understand drivers and detractors, while driving a robust approach to the measurement of promotional effectiveness.

• Liaises with partners in Operations to co-develop and own the joint forecast. Drives an operational innovation agenda with a focus on the use of digital tools to drive greater standardization & automation.

Relationship Elevation: Delivers on our customer value proposition to improve customer sentiment through building a trusted & productive relationship as the primary lead call point.

• Uses a data-driven approach to negotiate and manage toward mutually valuable trade agreements.

• Applies insights to develop a test & learn agenda for future growth opportunities

• Upskills and develops the overall competence and professional skills within the sales and eCommerce function to deliver best-in-class key account management.

Strategic orientation: Ability to think both executionally and strategically simultaneously. Unconstrained and intellectually curious mentality, with a strong focus on what’s next and thinking big.

• Work with Key Account Vice President to define 3-5 year vision for the account, with reference to broader USBU and LEGO Group strategic priorities, including commercial and marketing eCommerce levers.

• Work cross-functionally to improve opportunities across audiences, themes and key occasions, including events centered on online sales.

• Upskill and develop the overall competence and professional skills within the eCommerce & sales functions.

Do your part in our team succeeding

The Sales Department is responsible for delivering outstanding service to our retail partners. The key account team must deliver on mutually developed joint business plans through strategic partnerships that harness the strength of both the LEGO Group and the customer to improve opportunities for growth. In Sales, we lead a business with growing complexity and interdependency, meaning close collaboration with colleagues is required to effectively drive market level growth and reach the builders of tomorrow.

This role is vital in delivering against our partners’ needs and expectations as well as achieving team and company goals. Demonstrated ability to use both in-store and eCommerce opportunities to drive sustainable growth across physical retail, digital commerce, or integrated omni-channel environments. The position also requires curiosity, strong results-orientation and networking skills, with responsibilities spanning end-to-end business functions. Attention to detail combined with big picture curiosity, the ability to empower and lead, and the relentless pursuit of excellence are critical to delivery in this role.

Do you have what it takes?

• Significant customer-facing experience in consumer packaged goods, with a few years of dedicate experience in eCommerce

• Proven account management skills with an insights-based approach to selling that builds mutually beneficial solutions

• Proven expertise in negotiation skills, long-term planning, inventory planning collaboration, and critical thinking

• Track record of successful commercial management with ability to drive and manage external partners at medium to high complexity

• Demonstrated success leading large-scale customer businesses within retail and/or eCommerce environments. Formal people leadership experience with responsibility for coaching, developing and elevating team performance a plus.

• Strong professional abilities including a solid business sense, collaborative approach, strong communication, team orientation and integrity

• Ability to manage multiple priorities working across several functions by employing strong planning and organizational skills leading to effective and timely execution

• Self-motivated, creative and results driven with an ability to think critically, interpret trends and challenge the status quo

• Proven LEGO Leadership Playground behaviors – bravery, curiosity, focus

• Ability to articulate complex topics concisely and explain rationale through data and insights

• Comfort communicating with and influencing senior leaders, including c-suite

• Demonstrated ability to proactively interpret trends and think criticality to challenge the status quo in a constructive way

• Experience working with large US or Canadian retailers a plus, specifically within a fast-moving consumer goods company

Relocation

There is no relocation budget for this role.

Hybrid working model

Our workplace enables our LEGO colleagues to be and do their best at work. Introducing a flexible way of working is a great example of how we live up to our ambition. This 3 day in the office hybrid model will exemplify our People Promise by embracing the different life situations of our colleagues.

#LI-LW2

#LI-Hybrid

Compensation

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here are some of what to expect:

Family Care Leave – We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based

Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme

Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
 
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”
                                                                                                                                             
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.