Provide remote itinerary planning and reservation coordination, communicate with clients to gather preferences and updates, maintain accurate confirmations and records, collaborate with internal tools, and support a smooth client experience.
About the Role:
We are seeking a detail-oriented Itinerary Planning Specialist – Remote to support clients with trip planning, itinerary coordination, and reservation assistance. This role focuses on providing organized, professional support throughout the planning process while ensuring a smooth and positive client experience.
This is a remote opportunity ideal for individuals who are highly organized, client-focused, and interested in itinerary planning within a structured, supportive environment.
Key Responsibilities:
Assist with planning and organizing customized itineraries based on client preferences
Support the coordination of reservations, schedules, and travel-related details
Communicate with clients to gather information and provide timely updates
Maintain accurate records, confirmations, and itinerary documentation
Collaborate with internal systems and tools to manage planning workflows
Provide general support to ensure a seamless and well-organized experience for clients
Qualifications:
Strong organizational and time-management skills
Excellent written and verbal communication abilities
Comfortable working independently in a remote setting
Detail-oriented with the ability to manage multiple requests efficiently
Basic computer proficiency and willingness to learn new platforms
Previous experience in customer support, scheduling, or coordination is a plus, but not required
What We Offer:
Fully remote opportunity with flexible scheduling
Structured onboarding and ongoing training
Access to planning tools, resources, and support systems
A collaborative and professional remote work environment
Opportunity to develop skills in itinerary planning and client support
Work Environment:
This role is performed remotely using company-supported systems and communication tools. Training and guidance are provided to ensure confidence and consistency in the role.
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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