The IT Systems Administrator manages Coupa's enterprise AI ecosystem, oversees user provisioning, supports AI tools, and liaises with vendors.
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of an IT Systems Administrator at Coupa:
As an IT Systems Administrator for AI Platforms, you will be the primary technical owner of our enterprise AI ecosystem. You will bridge the gap between AI service providers and our internal teams, ensuring that tools like Claude (Anthropic) and Gemini Enterprise (Google) are seamlessly provisioned, optimized, and supported.
What You'll Do:
- Platform Administration: Manage administrative consoles for enterprise AI tools; oversee user provisioning, permission sets, and security configurations.
- License & Spend Management: Track seat utilization and manage license lifecycles. Monitor API usage and monthly spend to ensure budget alignment.
- Triage & Support: Act as the Tier 2/3 escalation point for AI-related help desk tickets. Manage and prioritize incoming service requests for new AI features or access.
- Vendor Liaison: Serve as the primary technical point of contact for Anthropic and Google, managing account health, feature updates, and technical escalations.
- Reporting & Analytics: Deliver quarterly reports on platform adoption, ROI, usage trends, and system performance to stakeholders.
- Process Improvement: Continuous refinement of service request forms and automated workflows to streamline the AI onboarding experience.
What You Will Bring to Coupa:
- Experience: 3+ years in IT Systems Administration or SaaS Operations.
- Technical Proficiency: Strong familiarity with Google Workspace Admin, enterprise SSO/IdP integrations, and AI model deployment consoles.
- Vendor Management: Proven track record of managing high-touch relationships with Tier 1 software vendors.
- Analytical Skills: Ability to translate raw usage data into actionable insights and executive-level reporting.
- Communication: Exceptional ability to explain technical AI concepts to non-technical users.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
Coupa Boston, Massachusetts, USA Office
53 State Street Suite 1205, Boston, MA, United States, 02109
Similar Jobs at Coupa
Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
As a Sr. Manager, Strategic Sourcing, you will develop category strategies, lead strategic sourcing processes, mentor procurement specialists, and build supplier relationships to drive cost savings and value.
Top Skills:
Coupa Bsm Platform
Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
The Director of Customer Success Management will lead a team to drive customer value and retention through effective engagement strategies and collaboration with cross-functional teams.
Top Skills:
AnalyticsCrm SystemsCustomer Success Platforms
Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
The Demand Generation Manager will develop strategies to generate leads, manage multi-channel campaigns, and optimize marketing performance using data analytics. This role collaborates with sales and various marketing teams to meet revenue goals.
Top Skills:
6SenseLinkedin Sales NavigatorMarketoOutreachSalesforceTableauZoominfo
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
