IT Support Manager

Description

Work Location: CATS Academy Boston

Reports to: Head of School

FLSA Status: Exempt

Salary: $60,000

Who are we?

CATS Academy is a busy international boarding High School located in Braintree, MA.

Position Overview:

The IT Support Manager provides comprehensive technical leadership and hands-on support for CATS Academy Boston. This role is a key member of the Leadership Team, working closely with the Head of School to ensure technology aligns with the school's academic and operational goals. The IT Support Manager ensures a stable, secure, and innovative digital environment for international students, faculty, and administrative staff.

Key Responsibilities:

• Manage and maintain all campus hardware including laptops, tablets, interactive whiteboards, and printers.
• Oversee the local network infrastructure, ensuring high-speed Wi-Fi and wired connectivity across academic and residential buildings.
• Provide technical support for faculty, staff, and students, resolving hardware and software issues promptly.
• Administer school-wide software platforms and systems.
• Ensure robust cybersecurity measures are in place and maintain regular data backup protocols.
• Serve as an active member of the Academy Leadership Team, supporting the IT vision in strategic planning.
• Work closely with the Head of School to identify technology needs and implement solutions that enhance the student experience.
• Act as the primary liaison between the local Academy and the CATS Global Schools IT department to ensure alignment with global standards and policies.
• Manage the local IT budget and provide input on long-term capital expenditure for technology upgrades.
• Partner with the Dean of Academics to support the integration of educational technology in the classroom.
• Support the Director of Residential Life in maintaining reliable connectivity and tech safety within the dormitories
• Conduct technology orientation sessions for new students and staff, focusing on digital citizenship and system access.
• Assist with the technical setup and support for major campus events, such as graduation and parent weekends.
• Participate in global IT meetings and local leadership briefings.
• Maintain up-to-date knowledge of emerging educational technologies and cybersecurity trends.
• Uphold Academy safeguarding policies and ensure that all digital environments comply with student privacy laws (e.g., COPPA, FERPA).
• Perform other duties as assigned or requested by the Head of School or Global Head of IT.
• Mastery of Windows/Mac OS, network administration, and cloud-based management.
• Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
• Excellent interpersonal skills for collaborating with a diverse, international community.
• Ability to handle sensitive data with high levels of discretion and integrity.
• Excellent organizational, communication and interpersonal skills.
• Ability to manage high-level logistics and budgeting.
• Ability to work effectively in a culturally diverse environment.
• Commitment to ensuring student and staff digital safety and well-being.
• Flexibility and adaptability to meet the unique scheduling demands of a boarding school.

Requirements

Education/Certification Requirement: Bachelor’s degree in Information Technology, Computer Science, or a related field required.

Experience: 3–5 years of IT support experience, preferably in an educational or boarding school environment.

Essential Skills: 

• Mastery of Windows/Mac OS, network administration, and cloud-based management.
• Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
• Excellent interpersonal skills for collaborating with a diverse, international community.
• Exceptional attention to detail and ability to multitask in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong interpersonal and relationship management skills.
• Mission-driven, customer-focused, and results-oriented mindset.
• High emotional intelligence and empathy when working with diverse families.
• Deep commitment to student safety, global citizenship, and cultural sensitivity.
• Advanced technology skills.
• Ability to work effectively in a culturally diverse environment.
• Excellent communication and interpersonal skills.
• Commitment to ensuring student safety and well-being.
• Flexibility and adaptability to meet the unique scheduling demands of a boarding school.