IT Specialist (Venue Technology) | View Boston

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

THE ROLE         

Reporting to the Venue Technology Manager, the IT Specialist will be customer service-focused, with the ability to work independently and be flexible to help support the View Boston Observatory IT and AV Operations. The IT Specialist must possess the ability to work in a fast-paced, dynamic work environment with changing work priorities. The qualified individual will also possess solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders.

ESSENTIAL FUNCTIONS

• Provide setup and support of multiple point-of-sale systems for View Boston Observatory facility.
• Provide excellent desktop support services to internal staff.
• Work with vendors and service providers to resolve issues and implement changes.
• Must be able to communicate productively and professionally across all managerial levels.
• Provide level 1 & 2 support for all point-of-sale system problems and escalate with inside and outside service providers when necessary.
• Provides AV Support and Event Support for View Boston Observatory.
• Serves as View Boston building wide point of contact on IT related matters.
• Conduct Observatory walk-through to ensure all systems are operational prior to and during all events.
• Replacement of defective hardware before, during and after events.
• Diagnoses of software, firmware, & hardware errors and breakage, and execution of solutions.
• Work with external vendors in support of proprietary systems.
• Tracking RMAs of all equipment inbound and outbound for repairs.
• Maintains a thorough knowledge of the organization and adheres to all standards and practices.
• Perform other duties as assigned by Venue Technology Manager

ESSENTIAL DUTES AND RESPONSIBILITIES

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Computer Information Systems or related field (equivalent experience considered).
• 1–3+ years of IT support or related technical experience.

TECHNICAL SKILLS

• Working knowledge of PC hardware setup and troubleshooting.
• Strong understanding of networking fundamentals, including TCP/IP and VLANs.
• Experience with wireless LAN environments and related security protocols.
• Proficiency with Microsoft Windows and macOS operating systems, Office suites, and basic server/network concepts.
• Familiarity with virtualized environments (server and desktop).
• Experience configuring, operating, and troubleshooting audiovisual (AV) systems including:
• Video switchers, displays, projectors, LED walls, and digital signage systems.
• Audio consoles, amplifiers, microphones (wired and wireless), speakers, and DSPs.
• Streaming and conferencing platforms (Zoom Rooms, Teams Rooms, or equivalent).
• HDMI/SDI/DisplayPort signal routing, extenders, and network-based AV systems (AV over IP).
• Knowledge of Crestron, Extron, AMX, Q-SYS, or similar control system platforms (programming not required, operational familiarity preferred).
• Skilled in performing system walk-throughs, live-event support, and real-time troubleshooting under time-sensitive conditions.
• Understanding IT security concepts including password management and secure network practices.

PROFESSIONAL ATTRIBUTES

• Ability to work collaboratively within a team environment.
• Comfortable adapting quickly to operational changes and fast-paced environments.
• Strong communication and problem-solving skills.
• Willingness to work flexible hours, including weekends and evenings.

SKILLS AND ABILITIES

• Ability to move fast and act on assigned duties.
• Ability to walk, stand, or sit for extended periods of time.
• Ability to reach, bend, stoop, wipe, push and pull.
• Ability to lift and carry items weighing 10-30 pounds, and up to 50 pounds.

COMPENSATION

$30/hour, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site at View Boston (Boston, MA)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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