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We’re looking for an IT Operations Manager to own and scale our IT function. This is a hands-on role today: you’ll manage devices, support employees, maintain on-prem equipment, and build out the internal cloud infrastructure that powers our business. As the company grows, you’ll take on a more strategic role — setting the IT roadmap, managing vendors, and building an IT team. You’ll collaborate closely with our Cloud/SecOps team: aligning on security, integrations, and shared infrastructure, while owning the operations, employee-facing cloud systems, and support side of IT.
Responsibilities- Lead IT operations: endpoint management, device lifecycle, and vendor management.
- Be hands-on with support: onboarding, troubleshooting, tickets, and escalations.
- Manage on-prem hardware, office networking, and SaaS tooling.
- Design and implement internal cloud infrastructure for IT operations (e.g., SSO/IdP, MDM, IAM, automation, SaaS integrations).
- Support implementation of IT processes such as MFA, SSO, endpoint management, logging, and patch management.
- Improve reliability and efficiency of internal systems, with a focus on employee productivity.
- Collaborate with the Cloud/SecOps team on infrastructure integrations, identity management, and compliance readiness.
- Evaluate, select, and manage IT vendors (hardware, SaaS, MDM, networking).
- Document IT workflows and continuously improve processes for scale.
- Support compliance readiness and security audits by aligning IT operations with organizational policies and compliance frameworks.
- Anticipate future needs: prepare for IT team growth, design scalable processes, and eventually mentor/manage IT staff.
Requirements
- 6+ years in IT or infrastructure roles, with at least 2 years of ownership or leadership experience.
- Strong hands-on experience with device management, networking, and internal cloud systems (AWS/GCP/Azure for IAM, automation, SaaS integrations).
- Proven success implementing IT processes and internal tooling in a growing organization.
- Excellent communication skills — able to set direction, influence stakeholders, and work cross-functionally.
- Comfortable being hands-on today while preparing to take on a more strategic leadership role as we scale.
- Familiarity with regulated, compliance-driven environments (e.g., CMMC, SOC 2, ISO 27001, NIST) and experience supporting compliance initiatives is a plus.
Benefits
- Health Care Plan (Medical, Dental & Vision).
- 401k with 5% matching.
- Paid Time Off (Uncapped Vacation, plus Sick & Public Holidays).
- Flexible hybrid work arrangement.
- Relocation assistance for qualifying employees.
Code Metal Boston, Massachusetts, USA Office
Boston, MA , United States
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
