IT Operations Manager

IT Operations Manager 

Waystone is seeking an IT Operations Manager to oversee technology operations, manage vendor relationships, and support system implementations that enhance organizational effectiveness. This role partners with staff, leadership, and technology providers to ensure reliable IT services, strong user support, and successful technology solutions across the organization.

Location: Lawrence, MA  

Schedule: Monday - Friday 8:30am - 4:30pm.

Compensation range: This is a 40-hour, exempt, full-time position. The annualized salary range is between $94,000 - $120,000. This position is a benefit eligible as of date of hire.    

Why join the Waystone Team?    

• Health, Dental, and Vision insurance, eligible to enroll on your first day!   
• Comprehensive Wellness program   
• Flexible Spending Accounts   
• Retirement Savings Plan (401k/Roth) with employer match   
• 2 weeks’ vacation   
• 12 Holidays   
• 3 Personal Days   
• 9 Sick days   
• DEIB Committee with monthly speaker series/events   
• Ongoing professional development with opportunities for CEU’s 
• Employee Appreciation Events   
• Room for growth within Waystone   
• Tuition reimbursement   
• Employee referral bonuses   
• Employee of the month bonus   

Job Responsibilities: 

IT Operations & Vendor Management

• Serve as the primary liaison with technology vendors and the Managed Service Provider (MSP).
• Oversee vendor performance, software licensing, technology assets, and contract renewals.

Technology Projects & Business Solutions 

• Coordinate technology projects and system implementations from planning through deployment.
• Partner with departments to identify and implement technology solutions that improve efficiency. 

IT Governance & Compliance

• Maintain IT policies, procedures, and documentation.
• Support cybersecurity, asset management, and technology compliance initiatives.

Technology Support & User Enablement

• Oversee day-to-day technology support, user account management, onboarding/offboarding, and device administration.
• Provide end-user training and promote adoption of new technology solutions.

Continuous Improvement & Communication

• Communicate project updates and technical information to stakeholders. 
• Recommend process improvements that enhance system performance, user experience, and organizational effectiveness

Qualifications:    

• Associate's degree in information technology, Computer Information Systems, Business Administration, Project Management, or a related field. Bachelor's degree preferred.
• 3-5 years of experience in information technology, business systems, project coordination, or technology operations.  
• Experience managing a Managed Service Provider (MSP) or third-party technology vendors preferred.
• Experience managing technology projects, system implementations, or business process improvements. . 
• Experience developing end-user training, documentation, procedures, or standard operating procedures is preferred.  
• Familiarity with ticketing systems, remote support tools, Active Directory, Intune, or Entra ID is preferred.  
• Experience in healthcare, human services, or a nonprofit organization is a plus.   
• Proficient with Microsoft Office and general office technology; able to handle confidential information with professionalism and sound judgment. 
• Regular and predicable attendance.    

Waystone Health & Human Services is a 501c3, nonprofit, human services organization supporting youth and adults with intellectual, developmental, and physical disabilities; acquired brain injuries; and mental health diagnoses. Our services are provided to more than 1,700 people annually in cities and towns across the Merrimack Valley, Greater Lowell, North Shore, and southern New Hampshire. Our mission is to partner with people who are diverse in age, ability, and cultural background throughout their personal, work, and life journeys.    

Waystone Health and Human Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.