Job Title:
IT Manager IILocation:
OH - ColumbusWhat you'll do:
The IT Manager II – Monitoring & Tools is responsible for leading the enterprise Monitoring, Observability, and Tools engineering team. This role ensures the availability, performance, and reliability of critical infrastructure, applications, and cloud services through effective monitoring strategies, platform governance, and operational excellence.The position provides leadership over enterprise monitoring platforms, including application performance monitoring (APM), infrastructure monitoring, logging, and alerting solutions. The role drives standardization of observability practices and partners with Infrastructure, Cloud, Security, and Application teams to deliver scalable, compliant, and high-performing solutions.
This role is critical for enabling proactive issue detection, reducing incidents, and driving continuous improvement across enterprise services.
Lead and manage the Monitoring & Tools engineering team, including observability, logging, and alerting platforms
Define team priorities aligned with Infrastructure & Operations strategy, SLAs, and reliability objectives
Provide coaching, performance management, and career development for engineering staff
Drive cross-functional collaboration across Infrastructure, Network, Security, Cloud, and Application teams
Own and manage enterprise monitoring platforms, including APM, infrastructure monitoring, and log management tools
Ensure monitoring coverage across applications, infrastructure, cloud, middleware, and network services
Establish and enforce standards for alerting, dashboards, metrics, and reporting
Ensure monitoring coverage for critical systems to support availability and performance objectives
Lead proactive incident detection and resolution, reducing MTTR and service disruptions
Oversee root cause analysis and implementation of corrective actions
Support 24x7 operational readiness, including incident response processes
Define and execute monitoring and observability strategy, including roadmap development
Identify opportunities for automation, tool consolidation, and platform optimization
Drive adoption of modern observability practices (metrics, logs, traces, synthetic monitoring)
Evaluate and recommend tools and capabilities to improve reliability and performance
Ensure monitoring solutions align with enterprise security policies, audit requirements, and regulatory standards
Partner with Risk, Security, and Audit teams to support compliance, controls, and reporting
Maintain documentation, standards, and operational runbooks
Serve as a primary point of contact for Monitoring & Tools services across business units
Manage intake, prioritization, and delivery of monitoring-related requests
Provide reporting and insights on system health, performance, and operational KPIs
What you'll need:
Bachelor’s degree in computer science, Information Technology, Engineering, or equivalent experience
7+ years of experience in Monitoring, Observability, Infrastructure Engineering, or related disciplines
3+ years of leadership or team management experience
Hands-on experience with enterprise monitoring platforms (APM, infrastructure monitoring, logging, alerting tools)
Experience supporting cloud and hybrid environments (Azure, AWS)
Strong understanding of application, infrastructure, and network performance concepts
Experience with incident management, root cause analysis, and operational support
Preferred Qualifications
Experience in financial services or other regulated environments
Experience with tools such as Datadog, Splunk, Dynatrace, AppDynamics, or similar platforms
Knowledge of SRE and observability practices
Familiarity with automation and integration approaches, including APIs and infrastructure-as-code workflows
Experience establishing enterprise standards, governance, and best practices
Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
About the company:
Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [email protected] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
© Western Alliance Bancorporation
Western Alliance Bank Boston, Massachusetts, USA Office
28 State Street, Boston, United States, 02109
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