Provides first-level technical support, assists with hardware and software installation and troubleshooting, maintains IT asset records, monitors network and system performance, manages user accounts and access, supports IT projects and upgrades, and documents procedures and technical records.
Overview
We are seeking a motivated IT Desktop Support Intern to join our team for 6 months!
Our IT Desktop Support Intern will provide support to the Information Technology team in maintaining IT infrastructure, troubleshooting technical issues, and assisting with system administration activities. This internship offers hands-on exposure to corporate IT operations and support services.
QualificationsRequirements
- Currently pursuing a Diploma or Bachelor's Degree in Information Technology, Computer Science, Network Engineering, or a related field.
- Basic understanding of computer hardware, operating systems, and networking concepts.
- Familiarity with Microsoft Windows, Microsoft 365, and common IT support tools.
- Strong problem-solving and troubleshooting skills.
- Good communication and interpersonal skills.
- Willingness to learn and adapt to new technologies.
Responsibilities
- Assist in providing first-level technical support to users.
- Support hardware and software installation, configuration, and troubleshooting.
- Help maintain IT assets and inventory records.
- Assist in monitoring network and system performance.
- Support user account creation, password resets, and access management.
- Participate in IT projects, upgrades, and system implementations.
- Document IT procedures, troubleshooting guides, and technical records.
- Perform other IT-related tasks assigned by supervisors.
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What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
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- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
