Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
This is a non-remote position, that requires an onsite presence in our Boston office 5 days per week.
As an IT Support Technician at Toast, you will provide exceptional technical support to our Toasters in a dynamic and fast paced environment. You will focus on supporting a primarily Mac OS focused environment, as well as a small fleet of Windows computers. As an IT Service Desk Analyst you will partake in the in-person support offered to Toasters so they stay up and running with the most productive tools available. You will be the first point of contact for a wide range of IT-related issues, demonstrating strong technical expertise, excellent customer service skills, and the ability to troubleshoot complex problems efficiently. Excellent written and verbal communication is required to be successful in this role so we can collaborate cross functionally regarding the needs of all teams at Toast. We are looking for a real self-starter who is not afraid to roll up their sleeves and build processes and procedures to evolve the technical experience of our Toasters. This is an exciting opportunity to make a significant impact in a dynamic and growing technology company.
About this roll* (Responsibilities)
- This is a non-remote position, and you will be required to work in our Boston office 5 days per week.
- As the initial point of contact for IT support, you will offer prompt and professional assistance to our Boston-based and remote employees through email, direct messaging, in-person interactions, and our service desk.
- Deliver outstanding customer service to our internal teams who are seeking support with their laptop and hybrid office technology.
- In person support of user endpoints, Zoom conferencing spaces, peripherals, printers, and relative hardware.
- Partner with stakeholders to understand their needs and effectively communicate with leadership in order to drive change.
- Create, document, and modify technical solutions, processes, and procedures.
- Innovate the hybrid working experience by partnering with stakeholders in offices worldwide to ensure we are keeping up with industry trends and raising our standards.
Do you have the right ingredients*? (Requirements)
- Minimum of 3 years of Technical Support Experience in a fast-paced environment
- Able to work on site 5 days a week
- Experience in supporting MacOS and Windows
- Experience with Google Workspace Administration
- Experience with a ServiceNow or other ITIL focused ticketing systems
- Previous experience with any of the following SaaS: Office 365, Okta, Slack, and Zoom
- Previous experience with MDM tools such as Intune and/or Jamf
- Technical writing experience
- A/V equipment experience
- Curiosity and enthusiasm for new technology
- Proven ability to multitask and change priorities as needed
- Ability to work independently and as part of a team
Special Sauce: (non-essential skills, nice to have)
- Experience working events with A/V equipment
- Comptia A+, Security +, Network +
- Experience with MacOS and Windows software troubleshooting
- Experience with Laptop/Desktop hardware troubleshooting
- Experience with basic networking (WiFi/Ethernet) and printer troubleshooting
- Experience working with executives and executive support teams
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Top Skills
Toast Boston, Massachusetts, USA Office
Toast’s headquarters is located in the heart of the Seaport District. Toasters are surrounded by art, culture, and delicious cuisine in one of the most bustling neighborhoods in Boston.
Early Careers
Toast's Early Careers program is designed to launch students' careers by integrating them into the company's vibrant culture and impactful work. Interns and co-ops are treated as full-time Toasters from day one, given meaningful projects, and provided with mentorship from industry professionals. The program emphasizes hands-on learning, collaboration across teams, and the autonomy for students to develop and showcase their skills, supported by consistent feedback. Toast offers opportunities across various departments, including technical roles like Software Engineering and Data Science, as well as non-technical roles such as Human Resources and People Operations.
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