At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.
Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.
VertexOne is proudly Certified as a Great Place to Work®. Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.
SAP IS-U Billing Functional Consultant III
Overview of Role/Job Purpose:
The SAP IS-U Billing Functional Consultant III serves as a senior functional expert responsible for designing, implementing, and supporting complex SAP IS-U Billing solutions for utility clients. This role leads requirements gathering, solution design, configuration, testing, production support, and client engagement activities while mentoring junior consultants and driving delivery excellence across multiple client engagements. The consultant serves as a trusted advisor to clients, leads complex problem resolution efforts, and contributes to both enhancement initiatives and managed services support activities to ensure reliable and efficient operation of critical billing processes.
Expertise in all aspects of Billing:
- Billing: Rates & operand configuration
- Billing schemas
- Bill corrections
- Budget billing
- Invoicing
- Bill print forms
Essential Duties:
- Collaborate with business users to gather, document, and analyze requirements for SAP enhancements and projects.
- Configure and support SAP Billing module to meet evolving business needs.
- Partcipate in all aspects of SAP enhancement delivery, including requirements gathering, documentation, testing, and deployment.
- Troubleshoot and resolve SAP-related issues, ensuring minimal disruption to business operations.
- Develop functional specifications for technical teams and coordinate with developers on solution delivery.
- Maintain system documentation, process flows, and user guides.
- Support data integrity, reporting, and compliance initiatives across SAP systems.
- Stay current with SAP updates, best practices, and emerging technologies.
- Analyze and resolve production incidents affecting SAP IS-U Billing processes.
- Support service requests, defect resolution, minor system enhancements and technical upgrades.
- Perform root cause analysis for billing issues.
- Execute and support testing activities for releases, upgrades, and production deployments.
- Collaborate with cross-functional teams supporting FI-CA, Device Management, and Customer Service processes.
- Ensure adherence to service-level agreements and operational support procedures.
- Participate in on-call support rotations as required.
- Serve as an escalation point for complex billing-related issues.
- Build trusted advisor relationships with client stakeholders through regular operational reviews and proactive recommendations.
Required Qualifications
- 7+ years of SAP IS-U Billing functional experience.
- Hands-on experience configuring SAP IS-U Billing.
- Demonstrated experience leading complex implementations, enhancements, and AMS engagements.
- Strong experience with bill print form cofiguration, rate configuration, and billing exception analysis.
- Understanding of utility meter-to-cash business processes.
- Experience supporting production environments and troubleshooting billing-related issues.
- Strong requirements gathering and functional documentation skills.
- Ability to assess impacts across Billing, FICA, Customer Service, and related SAP IS-U processes.
- Strong client-facing communication skills.
- Experience mentoring consultants and leading client-facing workshops
Preferred
- SAP FI-CA knowledge.
- SAP Device Management exposure.
- SAP S/4 Utilities experience.
- Experience working in a managed services or AMS organization.
- Jira ticket-management platform experience.
- SAP Utilities industry background.
Personal Attributes:
- Analytical: You break down complex problems and identify effective solutions.
- Business-Minded: You understand how technology supports operational and strategic goals.
- Collaborative: You work well across teams and communicate clearly with both technical and non-technical stakeholders.
- Detail-Oriented: You ensure accuracy in configuration, documentation, and testing.
- Proactive: You anticipate issues, suggest improvements, and take initiative.
- Adaptable: You thrive in a dynamic environment and embrace continuous learning.
What VertexOne has to offer:
- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs)
- 401K match
- Flexible PTO
- Employee recognition platform with monetary rewards
- 100% Remote work environment
- Initial work from home stipend
- Leadership/Coaching training programs
- Free access to Bizlibrary for unlimited professional development
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Health and wellbeing programs
- Paid parental leave
- Employee bonus referral program
- Employee Discount Program
About VertexOne:
VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers.
With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer.
From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.
For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit https://www.vertexone.net.
Equal Opportunity Employer:
VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.
VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation.
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