Issue Resolution Coord II

Responsibilities

• Performs more complex investigation and resolution of workmanship warranty, liability damage and performance related matters involving network contractors.
• Monitors inbound assignment activity for system entry and client acknowledgement.
• Monitors inbound assignment activity for system entry and client acknowledgement.
• Initiates the investigation of facts relating to reported issues and records findings in internal web based systems.
• Reviews ,analyzes and interprets contractual obligations of contractors and client partners to determine best course of disposition
• Builds and maintains relationships with client adjuster, contractor and insured/homeowner (verbal and written) where necessary to determine and recommend resolution action plan and conclusion of reported issue.
• Reviews, analyzes and makes recommendations of contractor repair estimates of record for determination and confirmation of scope, pricing and other factors relative to the reported issue.
• Reviews and analyzes independent reporting to include Adjuster, engineer, environmental or product testing.
• Monitors time frames of pending complex issues and provides status update reports to client and management as required
• Researches federal, state and local jurisdictional requirements relating to building code and compliance
• Initiates and handles formal notification to contractor insurance carrier and/or agent for matters requiring insurance policy intervention and coverage determination
• Maintains assignments involving a higher level of complexity, such as the overall value of damages, complex liability situations or potential litigation.
• Understands and comprehends multiple network programs, guidelines and requirements.
• Demonstrates and maintains an advanced knowledge of XactAnalysis and Xactimate.
• Maintains communication with District Managers or other departments of specific contractor issues when necessary.
• Upholds and projects the image of the Company.
• Upholds the Crawford Code of Business Conduct at all times.
• Participates in special projects or other assignments as directed.

Qualifications

• Bachelor's degree in business administration, management, construction or related discipline equivalent combination of education and work experience is required.
• 2-4 years of relevant work experience in a customer service environment is required.
• Multi line adjusting experience with emphasis on property/liability, familiarity with residential and commercial construction, restoration means and methods.
• Ability to analyze and interpret contract terms and conditions
• Understanding of insurance terms, principles, concepts and practices
• Highly proficient and advanced computer skills
• Excellent attention to detail and organizational skills
• Good time management abilities
• Strong analytical and problem solving ability
• Excellent written, verbal and oral communication skills
• Good interpersonal skills
• Good negotiation skills

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About Us

Why Crawford?

Because a claim is more than a number - it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.

When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer  a comprehensive Total Rewards package to  our employees  to assist with their financial, health/wellness, continuing education/training and other needs:

• Competitive base pay

- The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate’s previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours. 

• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:

- Medical, Dental and Vision Plans
- Prescription Drugs
- HSA, HRA, and FSA Accounts
- Paid Holidays, Vacation and Sick Leave
- 401(k) Retirement Plan
- Tuition Assistance
- Paid Parental Leave
- Supplemental Health Benefits
Other Benefits currently available at no cost include: - Enhanced Mental Health Support
- Virtual Physical Therapy
- Caregiving Services
- Life Assistance Program

*The above information highlights some of the benefits currently available to eligible full-time employees.

• Training programs that promote continuous learning and career progression while enhancing job performance.
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.