Jobs at Crawford & Company

The Director, Business Development will generate leads, manage client relationships, and exceed revenue targets, focusing on the casualty insurance market.

The Director of Business Development will drive growth by identifying prospects, managing relationships, and developing strategic sales plans in the casualty insurance industry.

Handles complex commercial property claims typically exceeding $250,000. Investigates damages, determines coverage and liability, estimates losses, negotiates settlements, controls claim costs, prepares reports, supports litigation, and serves as an expert witness. The role also mentors adjusters, provides peer reviews, assists with catastrophe claims, manages client accounts, supports succession planning, and develops new business relationships.

Investigates, evaluates, negotiates, and settles insurance claims across multiple lines of business, including casualty, property, and workers’ compensation. Responsibilities include determining coverage and liability, setting reserves, managing litigation, preparing reports, presenting evidence, pursuing subrogation, completing regulatory filings, and conducting emergency on-site investigations. The role requires independent judgment, regulatory compliance, customer service, continuing education, and occasional travel or on-call work.

Investigate, manage, and settle complex liability claims with independent judgment. Review coverages, determine liability and compensability, set reserves, coordinate appraisals, authorize payments, support litigation and subrogation, prepare reports, and mentor/train staff.

Manage and resolve non-complex liability claims from intake to closure, investigate coverage and liability, maintain documentation, set reserves, approve payments within authority, identify subrogation/recovery, and adhere to client/carrier guidelines while communicating with claimants and supervisors.

Investigate, evaluate, negotiate, and settle moderate-difficulty claims (Defense Base Act/WC). Confirm policy coverages, acknowledge claims, perform investigations, analyze information, determine and implement courses of action, and settle assigned claims promptly and equitably under general supervision.

The role involves investigating and resolving complex commercial property losses, mentoring adjusters, preparing reports, and representing claims in legal proceedings.

The Loss Investigation Specialist conducts investigations of claims, prepares reports, and provides documentation while ensuring compliance with regulations and service standards.

The National General Adjuster resolves complex commercial property losses by investigating damages, negotiating loss adjustments, and presenting evidence in legal proceedings. Responsibilities include managing claims, mentoring staff, preparing reports, and acquiring client relationships.

The Executive General Adjuster resolves complex commercial property losses, negotiates adjustments, manages national accounts, presents evidence, and supports branch operations.

Lead risk and internal control initiatives, partner with auditors, enhance financial reporting integrity, drive process improvements, and perform audits.

Investigate, evaluate, and settle complex Defense Base Act and workers' compensation claims independently. Determine coverage and liability, set reserves, authorize payments, coordinate appraisals, develop subrogation, support litigation with counsel, prepare reports for clients/carriers, and mentor/train new hires.

Owns strategic accounts for large Broadspire clients, leading cross-functional teams to deliver claims management, cost containment, renewals, and upsell opportunities. Manages client onboarding, contract negotiations, reporting/benchmarking, and drives service improvements while supporting sales, billing, and staff development.

Lead organization-wide quality strategy by embedding shift-left testing, TDD/BDD, and AI-driven validation into CI/CD. Define V&V standards for AI outputs, build automated validation gates and human-in-the-loop checkpoints, evaluate AI developer tools, coach teams, and partner with product to ensure testable acceptance criteria and requirements readiness.

Investigate and settle complex liability claims with minimal supervision: review coverage, determine liability and compensability, secure information, arrange appraisals, set reserves, authorize payments within authority, develop subrogation, coordinate litigation with counsel, prepare reports, and mentor/train staff.

Lead and grow large loss-adjusting client accounts by managing service delivery, renewals, billing, and cross-functional teams. Drive upsell sales, prepare proposals, analyze loss trends, produce client reporting and benchmarking, train staff, and ensure data integrity in internal systems.

Investigate and settle complex workers' compensation claims with minimal supervision. Determine coverage, liability, and compensability; manage investigations, appraisals, reserves, payments, and subrogation; coordinate litigation strategy with legal counsel; prepare client and management reports; mentor and train new hires.

Manage complex liability claims end-to-end: investigate coverage and liability, set reserves, authorize payments, coordinate litigation and subrogation, prepare reports, and mentor junior staff.