Intervention Systems & Content Operations Manager

ABOUT US

At Vida, we help people get better- and we're helping the healthcare system get better, too.

Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety and depression. Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.

By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It's trusted by Fortune 100 companies, major national payers and large providers to enable their employees to live their healthiest lives.

**Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered.

This role drives technical content operations and platform infrastructure to support the delivery of Vida’s clinical programs. You will own the systems, tools, cross-functional workflows and content management integrity of our telehealth content at scale. This role ensures high-quality management, delivery and enhancement of Vida’s content-rich clinical programs and interventions. This is a pivotal role in shaping how Vida scales personalized health content across journeys using headless content management system (CSM), Braze, and data/BI platforms).

Responsibilities:

• Own and optimize CMS operations (including headless CMS discovery and implementation), supporting robust upload, asset validation and QA pipelines.
• Build and maintain modular content architectures, template libraries, tagging schemes and metadata governance.
• Define and scale repeatable operational processes for intervention configuration, content versioning and experience delivery.
• Collaborate with engineering and workflow automation teams to improve tools and scripting (e.g., Python, SQL, Zapier).
• Support segmented content personalization and orchestration via platforms like Braze.
• Partner with analytics to build dashboards (Looker, Tableau, SQL) to track content performance and operational KPIs.
• Participate in sprint planning and execution for clinical programs and experience design.
• Maintain systems documentation and training to ensure operational continuity and scale.

Qualifications:

• Bachelor’s degree required (e.g., in Health Sciences, Project Management, Information Management, Digital Media, or a related field).
• 3–5+ years in content operations, digital health or technical program delivery.
• Strong understanding of content management workflows and asset version control.
• Hands-on experience with content management systems (e.g., Contentful or proprietary CMS platforms).
• Proficiency using Atlassian tools, especially Jira, for ticketing, sprint tracking and backlog management.
• Comfortable managing and organizing structured documentation.
• Experience supporting cross-functional sprint teams across product, engineering and clinical stakeholders.
• Demonstrated ability to execute repeatable workflows while identifying opportunities for automation.
• High attention to detail and organizational rigor.
• Strong written and meeting communication skills for internal documentation and cross-functional coordination.

Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer.

Diversity is more than a commitment at Vida—it is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

We seek to recruit, develop and retain the most talented people from a diverse candidate pool. We don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Vida in any form without a valid, signed search agreement in place for the specific position will be deemed the sole property of Vida. No fee will be paid in the event the candidate is hired by Vida as a result of the unsolicited referral.

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