Internal Communications Specialist

Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way.

We are looking for a driven and highly capable Internal Communications Specialist to join our dynamic Marketing team and play a crucial role in shaping how our story is told. Reporting directly to the Internal Communications Manager, you aren't just checking off a task list; you are a driver of our culture, sitting at the intersection of Internal Communications, Employer Brand, and Corporate Social Responsibility.

Most importantly, you are the voice of our purpose. We are looking for a champion who is 100% connected to our mission of helping small businesses thrive. You will ensure that every team member understands how their daily work directly empowers the entrepreneurs who power our economy.

This environment is fast-paced and requires someone who is naturally curious, flexible, and eager to grow. You will work closely with the Manager to bridge the gap between business strategy and employee experience. If you’re a passionate storyteller ready to take on responsibility and make a visible impact across a global organization, this is the perfect opportunity for you.

What You’ll Do

Top-Down Communications

• Support the development and delivery of internal communications that promote business objectives, employee engagement, and change management.

• Drive measurable impact by analyzing communication KPIs and engagement metrics, ensuring all content is delivered on time and remains consistent with our internal brand voice.

• Draft, edit, format, and send communications across multiple channels including but not limited to email, slack, intranet, and more.

• Produce, script, and edit video content to drive engagement across multiple internal channels.

• Maintain the Internal Communications calendar to optimize message timing and ensure coordinated delivery.

• Act as a trusted supporter to key internal stakeholders, providing guidance on content, tone, and timing.

• Facilitate the planning and execution of internal events such as monthly virtual all-hands, quarterly leadership events, and bi-annual company-wide gatherings.

Employer Branding & Corporate Social Responsibility (CSR)

• Manage and update the company’s careers website to ensure content is current, visually compelling, and reflective of the employee experience.

• Partner closely with the Talent Acquisition team to create compelling content that attracts top-tier candidates and drives internal referrals.

• Capture on-the-ground photography at company events and office locations to build an authentic, always-on library of employer brand assets.

• Support the day-to-day management of employer platforms including Glassdoor, Indeed, LinkedIn Life pages, and BuiltIn.

• Partner with the People & Culture team to gather stories and assets that bring the employee experience to life for external audiences.

• Steward the planning, timely execution, and announcement of award submissions and third-party recognition.

• Support the execution and internal promotion of CSR initiatives.

• Serve as a point of contact for giving partnerships, managing ongoing relationships with CSR partners to ensure mutual value and impact.

• Support the creation and promotion of key impact artifacts, including the annual Social Impact Report and quarterly CSR one-pagers.

• Help communicate our commitment to our communities effectively both internally and externally.
  

Why You Should Apply

• Mission-Driven Work: Forward is a trusted source of fast, flexible funding for small businesses; you will help ensure they have access to the capital they need to succeed.

• Rapid Learning & Growth: Gain unrivaled exposure to all facets of a scaling fintech business and work directly with leadership in a high-speed environment.

• Global Connection: Travel bi-annually to our office in the Dominican Republic to connect with our international team members and lead info-sharing events.
  

Role Requirements

• 3 years of experience in communications, journalism, or a related field. Experience in an agency or in-house marketing environment is highly desirable.

• Exceptional writing and editing skills are a must, with the ability to craft clear, concise, and engaging copy for diverse audiences.

• Proven experience in video production and editing (Adobe Premiere, Final Cut, or similar mobile editing tools).

• Experience in content development across a variety of internal channels.

• Proficiency with Google Slides, Keynote, or Prezi.

• A genuine passion for storytelling and an understanding of how to tailor messages to influence audience behavior.

• Strong attention to detail with proven ability in copyediting and proofreading to deliver error-free deliverables.

• Strong cross-functional collaboration skills and a proactive, can-do attitude.

• Comfortable and curious about leveraging AI tools to enhance productivity, brainstorm creative content, and streamline communication workflows.

• This role is based in the Greater Boston area to support in-office events and join the team in office at least once per month.
  

Annual Targeted Salary: $73,000 – $91,000 USD

Annual Target Bonus: 10%

At Forward Financing, we're committed to fair and transparent compensation. We believe in providing a compensation package that recognizes your skills, experience, and the unique value you bring to our team. We take a market-based approach to pay, regularly reviewing benchmark data to ensure our compensation remains competitive, equitable, and aligned with our performance-driven culture.

Final offers are determined by a variety of factors, including the candidate's qualifications, relevant experience, specific skills, and internal equity. This approach ensures that our compensation is competitive and equitable. Your recruiter will provide specific details on the expected base and variable earnings as it pertains to this specific role.

Total Rewards:

Additionally, we offer a comprehensive total rewards package, including but not limited to: medical, dental, vision, commuter benefits, a flexible time-off policy, paid parental leave, 401k match for US employees, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match.

Forward is proud to be a remote-first company, keeping workplace flexibility a top priority for our employees. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. To help facilitate in-person collaboration, employees are welcome to work from one of our premiere office locations.

When we aren’t collaborating to drive business and support our customers, we’re finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together!

Our Core Values:

• Drive the Mission: We believe in financial opportunity for underserved small businesses. We say “yes” when others say “no.”

• Keep It Real: We value direct communication, candid feedback, and authenticity. We are an open book.

• Act With Kindness: We create an environment where caring is cool and helping is the norm. We do the right thing.

• Shoot for Extraordinary: We are inspired by innovative thinking and continuous improvement. We never settle for yesterday’s best.

About Us:

Forward Financing is a fintech company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Whether facing challenges accessing traditional financing or simply needing a convenient, flexible solution, Forward is committed to funding more of the millions of small businesses nationwide. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, Forward is often able to deliver approvals within hours and funds that same day – giving more businesses the financial opportunity they need to thrive. Plus, with their dedicated teams and award-winning service, customers get personalized support when they need it most.

Since 2012, Forward has expanded access to capital by providing over $4.8 billion in funding to more than 92,000 small businesses. The company is A+ rated by the Better Business Bureau with an Excellent / 4.7 stars rating on Trustpilot.com. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is dedicated to empowering both its team and the customers they serve, helping them succeed and thrive.

U.S. Equal Opportunity Employment Information

Forward Financing is proud to be an equal opportunity employer, and is committed to fostering a fair and inclusive culture built on a foundation of high performance and exceptional customer experience. With a laser focus on employee impact, we’re able to reduce biases and ensure the right people are in the right jobs to contribute to our mission. The varied perspectives of our people fuel innovation and make us a stronger team. By embracing what makes each of us unique, we create a supportive environment where people feel valued, accepted, and empowered to thrive.

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