Intern - Desktop Support Technician

Company
Federal Reserve Bank of Boston
As an employee of the Boston Fed, you will work to promote sound growth and financial stability in New England and the nation. You will contribute to communities, the region, and the nation by conducting economic research, participating in monetary policy-making, supervising certain financial institutions, providing financial services and payments, playing a leadership role in the payments industry, and supporting economic well-being in communities through a variety of efforts. The Boston Fed is one of 12 Reserve Banks and we serve all or parts of Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont. Our mission is accomplished through our Bank's values: diversity, equity and inclusion, innovation, integrity, and leadership.
This job will be an onsite role.
The Research Department of the Federal Reserve Bank of Boston is offering a limited number of exciting internships to qualified college students. Summer internships are full-time paid positions that start in May/June and typically last 10 to 12 weeks.
The desktop support technician is responsible for providing technical support and assistance to end-users for hardware, software, and network connectivity issues. This role acts as the first point of contact for troubleshooting and resolving end-user device related problems in a timely and effective manner.
Key Responsibilities:

• Respond to and resolve incoming support requests from users via phone, email, or in-person
• Diagnose and troubleshoot hardware, software, and network connectivity problems on desktops, laptops, and other end-user devices
• Install, configure, and maintain desktop computer equipment and peripheral devices
• Assist with the deployment of new hardware and software to end-users
• Provide training and guidance to users on the proper use of computer systems and applications
• Maintain detailed documentation and records of all support activities and resolutions
• Escalate complex or unresolved issues to higher-level IT support teams as needed
• Collaborate with other IT staff to ensure consistency in support processes and standards

Qualifications:

• Currently pursuing an associate's or bachelor's degree in information technology, computer science or a related technical field.
• Hands on experience providing technical support and desktop/end-user computing assistance
• Strong troubleshooting and problem-solving skills with a keen attention to detail
• Proficient in the use of common desktop operating systems (Windows, iOS), productivity software, and hardware
• Ability to communicate technical information effectively to non-technical users
• Excellent customer service orientation and interpersonal skills
• Willingness to learn new technologies and continuously expand technical knowledge

All employees assigned to this position will be subject to FBI fingerprint/ criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years.
The above statements are intended to describe the general nature and level of work required of this position. They are not intended to be an exhaustive list of all duties, responsibilities or skills associated with this position or the personnel so classified. While this job description is intended to be an accurate reflection of this position, management reserves the right to revise this or any job description at its discretion at any time.
As a condition of employment, all Federal Reserve Bank of Boston employees must comply with the Bank's ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning financial interests - such as stocks or bonds - from banks, savings associations, and systemically important financial institutions or their affiliates, such as bank holding companies or savings and loan holding companies. If you, your spouse or domestic partner, or your minor child own such assets and would be unwilling or unable to divest them if you were to accept a job offer, you should raise this issue with our recruitment team. Applicants should review the Bank's Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions.
Full Time / Part Time
Full time
Regular / Temporary
Temporary
Job Exempt (Yes / No)
No
Job Category
Internship Family Group
Work Shift
First (United States of America)
The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.
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