Summary:
As an Implementation Project Manager, you will be responsible for driving the successful delivery of implementation engagements through management of all aspects of the customer’s experience. In this role, you will work consultatively with customers to set expectations, plan, communicate, guide the customer through the change management process, and negotiate project scope, timeline, and budget. It is the mission of the Implementation Project Manager to support our customers in ensuring they have the right tools for long-term success with the Paperless Parts Platform.
This is a full time position based in the Boston, MA office and requires on-site presence, with a hybrid schedule as needed.
Responsibilities:
- Manage and tailor communications across internal and customer teams, preparing status reports, conducting meetings, and addressing inquiries to keep stakeholders informed and engaged.
- Prioritize time management and urgency, balancing project timelines, resource accountability, scope, and budget.
- Oversee project scope, manage customer expectations, and address scope creep directly with customers.
- Assess project health, identify risks, and with the help of management and mentors, implement risk management strategies to ensure successful project delivery.
- Build and maintain professional relationships with internal teams, external customers, and executive sponsors through transparency, follow-through, and stakeholder awareness.
- Understand product solutions and facilitate customer discovery to advise on optimizing the product for successful implementation and long-term value.
- Ensure project records reflect customer goals, timelines, scope, risks, and progress.
- Identify opportunities for process improvement, make recommendations, and implement changes to enhance team performance.
- Travel to customer sites 1-2 times per month.
Requirements
- 4+ years of project management experience in customer-facing roles within fast-paced, high-tech companies; SaaS and SI experience preferred.
- Experience in manufacturing operations, large OEMs, or STEM roles related to supply chain, ops management, engineering, or fabrication is a plus.
- Experience working with and communicating with manufacturing firms, along with lean six sigma or process improvement experience, is a plus.
- Experience delivering training to end users
- Familiarity with ERP systems and/or software integrations is a plus.
- Highly organized with the ability to manage project timelines, scope, and budgets while thinking creatively.
- Strong communicator and listener, able to clearly explain concepts, status, and plans to both internal teams and clients, and adapt based on the audience.
- Ability to build professional, collaborative relationships with both colleagues and customers to drive project success.
- Effective time management skills, balancing daily activities with long-term initiatives.
- Quick to learn new products, industries, and adapt to changing processes and tools.
Paperless Parts Life
Culture: At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up.
Boston Office: Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity.
Our headquarters is located in downtown Boston, MA and easily accessible to most transit routes (Red/Blue/Orange/Green Line/South Station/North Station).
Encinitas Office: Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV's to connect with those sitting in Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101.
Benefits: We value you and your family. With this in mind, full-time employees are provided:
100% coverage of health, dental, and vision for you and your dependent
Competitive compensation philosophy
Unlimited PTO
13+ paid holidays
Company-sponsored wellness stipend
Pre-tax Commuter and FSA/Dependent Care FSA
401(k) plan
Employee recognition program
Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.
Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity & Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Top Skills
Paperless Parts, Inc. Boston, Massachusetts, USA Office
Our headquarters is located in downtown Boston, MA, across the street from Faneuil Hall and easily accessible to most transit routes (Red/Blue/Orange/Green Line) or a 10-minute walk from both South and North Station.
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