Implementation Project Manager

ABOUT THE ROLE 

At Accela, we foster a culture of performance, collaboration, and purpose. You'll be empowered and inspired by a team of driven professionals who are passionate about building market-leading, high-growth software solutions that make a real difference.

As a key member of our Professional Services team, you’ll lead the successful delivery of large, complex implementations. Working cross-functionally, you’ll align execution with business goals, leveraging proven tools while remaining adaptable to evolving customer needs. Your focus is on driving measurable value—for both the customer and Accela—by delivering solutions that enable more efficient, open, and innovative governance.

We believe in working hard, having fun, and maintaining a healthy work-life balance. If you’re excited by the idea of powering the digital transformation of government, we want to hear from you.

At Accela, our Project Managers are strategic leaders who drive the success of complex, high-impact software implementations. As a Project Manager, you’ll own the cross-functional Professional Services delivery process, ensuring projects are completed on time, within budget, and with high customer satisfaction. Your work will directly influence both customer outcomes and Accela’s continued growth.

SPECIFIC RESPONSIBILITIES 

• Lead Project Delivery: Manage end-to-end project execution using proven project management principles. Drive planning, budgeting, resource alignment, and execution across cross-functional teams, ensuring adherence to the Statement of Work.
• Ensure Project Health: Monitor project progress and performance, proactively identify and mitigate risks, and maintain clear visibility into project status with effective tracking and reporting.
• Manage Client Relationships: Serve as the primary point of contact for customers, fostering strong relationships through transparent communication. Act as the first line of escalation and support the Regional Director in executive engagements.
• Drive Cross-Functional Collaboration: Coordinate efforts across internal teams—including Consultants, Architects, PMO, Cloud Ops, Product, Support, and Partners—to ensure aligned execution and shared success.
• Support Business Growth: Contribute to business development efforts by supporting project expansions, participating in proposal development, and assisting with budget estimation.

 REQUIRED QUALIFICATIONS:

•  Experience Managing Large-Scale Projects: At least 3 years of experience leading complex projects with budgets of $1M+, durations of 12 months or more, and coordination across multiple government departments or stakeholder groups.
• Project Management Expertise: PMP certification preferred. Demonstrated skill in applying the right methodologies, tools, and strategies to effectively plan, track, and drive project success.
• Multi-Project Leadership: Proven ability to manage several complex projects simultaneously, each at varying stages of the delivery lifecycle.
• Technical Agility: Quick to understand, adopt, and apply new technologies and delivery approaches.
• Tool Proficiency: Proficient in using formal project management tools such as Microsoft Project, Visio, and others.
• Analytical Strength: Strong problem-solving skills and experience addressing both technical and project management challenges.
• Organizational Excellence: Highly organized with the ability to balance and prioritize competing demands across clients and internal teams.
• Executive and Technical Communication: Comfortable communicating with both C-level executives and technical team members, adapting communication style as needed.
• Interpersonal Skills: Strong communication and relationship-building abilities.
• Travel Flexibility: Willingness and ability to travel up to 30% of the time.

 DESIRED QUALIFICATIONS:

•  Government Software Implementation: Minimum of 5 years successfully leading implementations of commercial off-the-shelf (COTS) or platform-based enterprise software solutions for Tier-1 government clients.
• Project Management Credentials: PMP certification preferred. Strong ability to select and apply effective project planning, tracking, and productivity tools and strategies.
• Educational Background: Bachelor’s degree in a technical discipline or related field, or equivalent professional experience.
• Enterprise Software Delivery: Hands-on experience with the deployment of large-scale, enterprise-class software systems.
• Domain Knowledge: Familiarity with state or local government permitting and licensing processes is a plus.

ABOUT ACCELA
For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

COMPENSATION AND WELL-BEING
The annual base salary range for this full-time position is [$110,000-$120,000] (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement.
 
Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.

Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation.

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